Deputy Head of Service All Age Continuing Care

Job summary
Join NHS West Yorkshire Integrated Care Board as our Deputy Head of Service All Age Continuing Care (AACC), a senior leadership role within the Continuing Care team in the Quality Directorate.

Working closely with the Head of Service and wider health and social care partners, you will provide strategic and operational leadership across Continuing Healthcare (CHC), AACC and Funded Nursing Care (FNC). You will lead complex care operations, strengthen clinical governance and quality assurance, oversee performance and financial management, and drive service improvement and transformation.

This is an opportunity to influence how services are commissioned and delivered across a large geographical area, ensuring decisions are informed by national frameworks, statutory requirements, evidence and the needs of individuals and their families.

We are looking for an experienced, professionally qualified leader with substantial CHC or complex case management experience, excellent analytical and influencing skills, and a strong commitment to quality, accountability and collaborative working. You will bring resilience, sound judgement and the ability to navigate complex challenges while supporting teams and partners to deliver positive outcomes.

If you are passionate about improving care, strengthening governance and making a difference for people with complex needs, we would welcome your application.

Main duties of the job
Working closely with the Head of Service, colleagues across AACC and complex care, and partners in local authorities, NHS providers, finance, commissioning and quality teams, you will provide day-to-day leadership and oversight of complex care operations.

You will support the consistent application of national Continuing Healthcare (CHC) frameworks, legislation and local policies across West Yorkshire. You will translate complex statutory requirements into clear operational processes, guidance and training for staff and partners.

A key focus will be strengthening governance, quality assurance and performance, including analysing activity, demand and financial information; monitoring standards and budgets; responding to audit findings; and developing and tracking improvement plans. You will prepare reports and assurance for senior ICB leaders, identify risks and recommend practical solutions.

You will also support service redesign and transformation, contribute to the development of an integrated AACC system, and work with commissioning and contracting colleagues to support provider market development and effective use of NHS resources.

You will monitor delivery against agreed performance indicators, financial controls, service standards and improvement actions, working collaboratively across West Yorkshire to achieve sustainable improvements in quality and outcomes.

About us
NHS West Yorkshire Integrated Care Board (ICB) works with NHS organisations, local authorities and wider partners to improve health outcomes, reduce inequalities and deliver high-quality, safe and personalised care for communities across West Yorkshire.

We are committed to collaborative and integrated working, making the best use of our collective expertise and resources, ensuring services respond effectively to meet the needs of our diverse population.

We promote an inclusive and supportive working environment, promoting equality and diversity, built on dignity, respect, openness and transparency, where colleagues are valued and supported to make a positive difference. We are committed to being a carer-friendly organisation.

Details
Date posted: 26 October 2026
Pay scheme: Agenda for change
Band: Band 8b
Salary: £66,582 to £77,368 a year
Contract: Permanent
Working pattern: Full-time, Flexible working
Reference number: D9475-ICB-678
Job locations: NHS West Yorkshire ICB, Scorex House West, 1 Bolton Road, BRADFORD, West Yorkshire, BD1 4AS, United Kingdom

Person Specification
Knowledge and Understanding
Essential

• Knowledge of place-based governance and integrated commissioning
• Knowledge of digital tools and technologies used in primary care service delivery (e.g., electronic patient records, telemedicine).

Desirable

• Experience of working with external regulators (e.g., CQC, NHS England)

Qualifications
Essential

• To hold a Current and relevant professional, clinical qualification (nursing, allied health professional or social work etc)
• Substantial post-registration experience in CHC or complex case management
• Significant senior management experience in CHC or complex case management

Skills and Competencies
Essential

• Highly developed leadership, interpersonal and influencing skills
• Strong analytical and report writing skills
• Ability to manage conflict and resolve complex issues
• Excellent communication, facilitation, and negotiation skills

Experience
Essential

• In-depth knowledge of the National Framework for NHS All age Continuing Healthcare and FNC, personalised commissioning
• Knowledge of clinical governance principles and risk management
• Working knowledge of safeguarding, MCA/DoLS, and relevant legislation

Desirable

• Understanding of national NHS provider collaborative policy
• Awareness of regional and national AACC transformation priorities

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details
Employer name: NHS West Yorkshire Integrated Care Board
Employer's website: http://www.westyorkshire.icb.nhs.uk

Contact: Vicky Dutchburn, v.dutchburn@nhs.net

Closing date: 13 November 2026. Apply through our website.