Hatfield Magistrates HMCTS AO x1

Court Usher (HMCTS) - AO
Location: Hatfield Magistrates Court, Comet Way, Hatfield, Hertfordshire, AL10 9SJ
Working pattern: Full-time, 37 hours per week (Mon-Fri; must start 8:30). Fully office based.

Join a busy, customer-facing team supporting justice at Hatfield Magistrates Court. This is a key role inside a Police Station environment with one court room, the role can be fast paced at times, but full training will be provided.

What you'll be doing:
* Usher in court, helping the court run smoothly and efficiently
* Facilitate calling solicitors and support defendants to appear as required
* Where needed, arrange attendance via CVP-setting up video links and ensuring they're live and displaying correctly
* Support listing by bringing defendants forward and coordinating solicitor attendance
* Use Teams and Microsoft packages and be confident working with a laptop throughout the day

What you'll bring:
* Confidence in speaking to people face-to-face and over the phone (must be fluent in English)
* A resilient, calm approach in a sometimes fast-paced environment and under pressure
* IT-literate with strong comfort using Teams and Microsoft applications
* "People person" mindset-able to put others at ease and communicate clearly
* Professional, not shy or intimidated, comfortable taking charge of your tasks
* Ability to meet time-critical demands and manage competing priorities

Additional information:
* Pay rate (AWR): £12.71/hour
* Target start: ASAP
* Assignment length: until 31/03/2027 (no extension)
* Parking: spaces on site via pass/FOB; public parking likely needed until 3rd December

If you're confident, tech-comfortable, and genuinely enjoy helping people-Neil and the team would love to hear from you. Apply now.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.