HMCTS - Cardiff Crown Court- AO x1

Administrative Officer (HMCTS) - 1 Vacancy
Location: Cardiff Crown Court, The Law Courts, Cardiff CF10 3PG
Rate: £12.86 per hour (AWR)
Start: ASAP (rolling over the first 6 months from start date)
Assignment: 6 months initially, with extension potential
Working pattern: 37 hours/week, 8:30am-4:30pm (fully office-based)
Parking: Available

Join a busy, people-focused environment supporting the work of the courts. You'll switch between providing practical court support (including ushering) and delivering calm, accurate administration in the office-helping ensure hearings and services run effectively.

What you'll be doing:
* Support court events, including ushering when required
* When not in court, work in the admin office on case administration (data input, computer tasks and updating systems)
* Provide user and stakeholder support via face-to-face, telephone (incoming/outbound) and correspondence in multiple formats
* Handle case files with accurate data entry and secure information management (retention and data loss compliance)
* Assist with jury service tasks
* Support listing/scheduling and respond to urgent matters in line with listing policies

What you'll bring:
* Resilience and confidence communicating with people during potentially distressing situations
* Strong IT confidence (Teams and Microsoft packages) and willingness to learn quickly
* Clear, professional communication with the public, judiciary, jurors and legal professionals
* Initiative, a team-player mindset, and attention to detail
* Ability to remain helpful under pressure and follow processes accurately

Additional information:
* No previous experience required-this role is open to people new to the environment
* One lift is available; mobility issues may make the role unsuitable due to access limitations

If you're ready to start ASAP and bring a calm, customer-focused approach to a vital public service, apply now. You'll be supported and trained to succeed in a team that values reliability and communication.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.