Global Head of Commercial Claims (Warranty)

Global Head of Commercial Claims (Warranty)# Sulzer Careers## Global Head of Commercial Claims (Warranty)Apply: Leeds: Full time: Posted 10 Days Ago: JR103548Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.# About the roleAt Sulzer, we don't just keep industry moving, we help some of the world's most critical sectors operate more efficiently, reliably and sustainably. With a heritage spanning almost 200 years, more than 13,000 employees worldwide and operations serving customers across over 160 countries, Sulzer is a global leader in fluid engineering and services. As we continue to evolve and strengthen our customer-focused aftermarket offering, we are looking for an exceptional leader to build and scale a key global capability. We are looking for a commercially driven leader to take ownership of Sulzer's global warranty and claims management strategy, building a world-class function that protects profitability while delivering outstanding customer outcomes. As Global Head of Commercial Claims (Warranty), you will lead the development of a centralised global claims capability, bringing consistency, governance and commercial rigour to a diverse international portfolio of customer claims.## What You'll Be Doing* Lead and develop Sulzer's global commercial claims strategy and operating model* Manage, coach and grow a high-performing global team, initially leading two direct reports with expansion planned* Drive consistent claim assessment, negotiation and settlement approaches across multiple regions and businesses* Act as the senior escalation point for complex and high-value customer claims* Partner with Engineering, Quality, Legal, Finance and Commercial teams to deliver robust claim outcomes* Establish governance, reporting, performance metrics and best-practice processes* Balance customer satisfaction with commercial, contractual and financial protection* Influence stakeholders globally, often without direct authority, to drive timely decision-making and resolution* Create a culture of accountability, collaboration and continuous improvement* Support the long-term growth and maturity of Sulzer's Global Centre of Claims Excellence ## What We're Looking ForWe're less interested in someone who has spent their entire career processing warranty claims and more interested in a commercially astute leader who can build, influence and drive change.You will likely bring:* Senior leadership experience within commercial, contracts, claims, dispute resolution, customer operations or similar environments* Proven experience leading teams and developing people* Strong commercial acumen with the ability to assess risk, negotiate outcomes and protect business value* Experience operating in complex matrix organisations and influencing senior stakeholders* Excellent communication and stakeholder management skills* A customer-focused mindset balanced with sound business judgement* The confidence to make decisions in ambiguous and evolving situations* International experience or a demonstrated ability to operate effectively across global cultures and markets* Sufficient technical curiosity and understanding to interpret engineering findings and challenge where appropriate, without needing to be the technical expert ## Who Will Thrive Here?This role is ideal for an ambitious leader looking for a genuine step up in scope and impact.You'll enjoy this opportunity if you:* Like building rather than maintaining* Enjoy solving complex business challenges* Are comfortable operating with ambiguity and creating structure where it doesn't yet exist* Take ownership and drive outcomes without waiting for direction* Can balance strategic thinking with hands-on execution* Enjoy collaborating across different functions, cultures and time zones* Get energy from influencing change and delivering measurable resultsThis role is unlikely to suit someone seeking highly defined processes, predictable workflows or a heavily established structure. ## Location & Travel* UK-based remote role, with flexibility for hybrid working from any Sulzer location* International travel on an occasional basis (typically less than 15%)* Regular collaboration with colleagues and customers across multiple regions worldwide#LI-Remote# What we offer you* A fully remote home based role with occasional travel across regions.* A competitive basic salary* Annual personal bonus scheme based on company and personal performance* Private Medical Insurance* 33 days annual leave.* Defined pension contributions.* Access to Medicash helping you cover everyday health costs like dental optical and physiotherapy plus a range of wellbeing perks.* Confidential support via Employee Assistance Programmes.* Access to discounts on shopping entertainment lifestyle plus opportunity to apply for Costco membership.* Discounted personal car leasing for you your family and friends.* Long Service Awards celebrating your commitment.* Continuous learning opportunities through Sulzer Learning Pathways.* As a Silver Award holder of the MoD Defence Employer Recognition Scheme, we welcome and support veterans, reservists and Cadet Adult Volunteers with policies for training, camps and deployment, plus a growing internal military network. Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
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