ServiceNow Programme Lead

Regulated financial services environments demand precision and resilience in every transformation. The ServiceNow Programme Lead role in London operates in a hybrid model, where the stakes are set by operational risk and compliance pressures. When the margin for error is narrow, the ability to navigate complex requirements and evolving standards becomes essential. If you thrive in settings where accountability is measured in outcomes, this role places you at the centre of change. Financial institutions depend on trusted delivery to meet regulatory and business expectations.ResponsibilitiesLead the delivery of complex ServiceNow programmes for financial services clients across multiple workstreams, modules and locations, owning scope, timeline, budget, quality and riskAct as the trusted senior contact for client stakeholders, up to CIO, COO and executive level and run programme governance, including steering committees and status reportingTurn client business goals, such as service resilience, regulatory compliance and operating model transformation, into a clear programme roadmap, working with architects to shape solutions across ITSM, ITOM, HRSD, CSM, SecOps, IRM and the wider Now PlatformDeliver solutions that support regulatory and risk requirements such as DORA, operational resilience, third-party risk management and audit readiness, particularly through IRM and SecOpsMobilise and lead blended onshore and nearshore delivery teams, including programme managers, architects, developers and business analysts, in line with client security and data-handling standardsManage programme financials, including forecasting, margin, change control and commercial discussions with the clientIdentify and shape opportunities to expand the engagement, working with Sales, Practice leadership and ServiceNow account teamsChampion delivery best practice, ServiceNow standards and continuous improvement across the practiceMentor programme and project managers and help grow EPAM’s ServiceNow capability in the UKRequirementsSignificant experience leading large-scale ServiceNow programmes end to end, ideally within a consultancy, systems integrator or ServiceNow partnerExperience delivering in financial services or another regulated environment, with an understanding of regulatory, risk and control expectationsStrong working knowledge of the Now Platform and several core products, such as ITSM, ITOM, HRSD, CSM or IRMA track record of managing multi-million-pound programmes, including budgets, margin and commercial changeConfidence engaging and influencing senior client stakeholders, including C-level executivesExperience leading distributed, multi-disciplinary teams across onshore and nearshore locationsA solid grounding in programme governance and delivery methods, including Agile, hybrid and waterfall approachesExcellent communication, problem-solving and stakeholder management skillsEligibility to work in the UK and the ability to work hybrid from London, with client travel as neededNice to haveFamiliarity with DORA, FCA/PRA operational resilience requirements or similar frameworksExperience with ServiceNow IRM, GRC or Third-Party Risk Management in a bank or insurerWe offerEPAM Employee Stock Purchase Plan (ESPP)Protection benefits including life assurance, income protection and critical illness coverPrivate medical insurance and dental careEmployee Assistance ProgramCompetitive group pension planCyclescheme, Techscheme and season ticket loansVarious perks such as free Wednesday lunch in-office, on-site massages and regular social eventsLearning and development opportunities including in-house training and coaching, professional certifications, and coursesIf otherwise eligible, participation in the discretionary annual bonus programIf otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
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