Business Engagement Manager

Business Engagement & Digital Transformation Support

Location: Remote, with occasional attendance at a London office every couple of weeks

Contract: Inside IR35

Contract End Date: 31 March 2027

Closing Date: 26 October 2026

Role Overview

We are seeking a Business Engagement & Digital Transformation professional to support communications, stakeholder engagement and the delivery of digital transformation initiatives within a large organisation.

The role will focus on improving how Digital teams engage with colleagues across the business through clear, consistent communications and a centralised SharePoint hub. You will also support the development and implementation of an outcome-led Digital Performance Management Framework, helping drive evidence-based decision-making, performance visibility and continuous improvement.

Key Responsibilities

• Stakeholder Engagement: Build relationships with senior stakeholders, Heads of Function and subject matter experts to coordinate communications, gather information and support workshops and working groups.
• Digital Communications: Draft, edit and publish newsletters, intranet articles, announcements, updates and roadshow materials, ensuring consistent messaging and clear communication.
• Engagement Planning: Support the development and delivery of communications and engagement plans, including audience mapping, messaging, channel selection and progress tracking.
• SharePoint & Digital Hub: Develop and maintain SharePoint pages, service information, guidance, news and knowledge content, ensuring a clear, accessible and user-focused structure.
• Project & Plan Coordination: Maintain delivery plans, track milestones, manage dependencies and coordinate activities to ensure deliverables are completed on time.
• Governance & Content Management: Maintain content ownership, review schedules, publishing processes and templates to ensure information remains accurate, current and accessible.
• Performance Framework Development: Support documentation of performance measures, KPIs, outcome definitions, ownership and reporting schedules.
• Reporting & Dashboards: Coordinate reporting inputs, dashboard requirements, performance commentary and action tracking to provide a consistent view of delivery effectiveness, customer experience and organisational health.
• Performance Reviews: Help prepare materials for monthly and quarterly review meetings, capture decisions and monitor actions to support prioritisation and continuous improvement.
• Change & Adoption: Support the rollout and adoption of digital tools, processes and the performance framework through communications, onboarding, user feedback and ongoing improvements.

Required Experience & Skills

• Experience in business engagement, digital transformation, communications, business change or programme support.
• Strong stakeholder management and coordination skills, with the ability to engage effectively across different business functions.
• Excellent written communication skills, including drafting and editing content for a variety of audiences and channels.
• Experience with SharePoint, intranet platforms or digital knowledge hubs.
• Strong organisational and planning skills, including tracking deliverables, milestones, dependencies and actions.
• Experience supporting governance processes, performance reporting, KPI documentation or management dashboards.
• Ability to prepare clear reports, presentations and meeting materials for stakeholders and leadership teams.
• A proactive, structured approach with strong attention to detail and a focus on continuous improvement.

Working Arrangement

This is a predominantly remote contract, with attendance at a London office required approximately once every two weeks. The engagement runs until 31 March 2027 and is offered at £610 per day Inside IR35.

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