IT Technician | Secondary School in Manchester

ICT / IT Support Technician Location: Manchester Ofsted Rating: Outstanding School Type: Secondary School & Sixth Form (Co-educational) Contract: Full-Time, Permanent (37 hours per week) An Ofsted-rated ‘Outstanding’ secondary school and Sixth Form in Manchester is seeking a proactive, tech-savvy, and solution-focused IT Support Technician to join their dynamic Network & Infrastructure team. This is an exciting opportunity for an IT professional, whether an experienced systems support specialist or an enthusiastic IT graduate/apprentice looking to build a career in educational technology, to play a hands-on role in maintaining and enhancing the digital infrastructure powering modern learning. About the Role As an IT Support Technician, you will be a vital operational partner to both staff and students, maintaining a seamless digital learning environment. Working alongside the Network Manager, you will manage first- and second-line technical support, troubleshoot hardware and software issues across classrooms and administrative suites, and support the rollout of cloud-based ed-tech, network security, and interactive media tools. Start Date: Immediate or upcoming term Environment: A flagship co-educational secondary school celebrated for academic ambition, cutting-edge digital learning initiatives, and modern computing suites Culture: A collaborative, supportive, and forward-thinking technical team where innovation, professional development, and technical curiosity are actively encouraged Key Responsibilities Helpdesk & End-User Support: Deliver responsive, friendly 1st and 2nd line technical support for staff and students, resolving desktop, laptop, tablet, and peripheral issues efficiently. Hardware & Infrastructure Care: Diagnose, repair, and maintain hardware assets, including workstations, interactive displays, audio-visual equipment, printers, and network devices. Software & OS Deployment: Configure, image, and deploy new devices; install software packages and updates; and maintain user accounts across active directory and cloud platforms (e.g., Microsoft 365, Google Workspace for Education). Network & Security Maintenance: Assist with basic network administration, cabling, user permissions, device management (MDM), and routine data backups while maintaining strict cybersecurity protocols. Classroom & Event Prep: Ensure ICT suites, AV systems, and mobile laptop carts are prepped for daily instruction, examinations, assemblies, and school events. Requirements Proven technical support experience in IT service desk operations, hardware maintenance, or desktop support (experience within an educational, public sector, or enterprise setting is desirable). Strong working knowledge of Windows/macOS/Chrome operating systems, Microsoft 365 / Google Workspace administration, and standard hardware installation. Practical understanding of basic network principles (TCP/IP, DHCP, DNS, Wi-Fi configuration) and Active Directory user management. Excellent technical troubleshooting skills coupled with strong interpersonal communication and a helpful, customer-focused mindset. Ability to prioritize service requests calmly in a fast-paced environment while upholding strict safeguarding and data security standards. Salary & Benefits Pay Scale: Support Staff Scale (commensurate with technical experience). Local Government Pension Scheme (LGPS), generous holiday entitlement, ongoing technical certifications/training support, and access to school health and wellbeing benefits. How to Apply If you are a dedicated, tech-minded professional eager to deliver outstanding IT support at a premier secondary school in Manchester, we would love to hear from you. Please submit your application as soon as possible for consideration.