Night Duty Manager

Are you passionate about delivering exceptional hospitality
and eager to join a dynamic team at one of the world's leading hotel
brands? We are currently recruiting for a dedicated individual to join
our team. We believe in creating memorable experiences for our guests and
we want our associates to be at their best: to care for their holistic
wellbeing, to feel a sense of belonging, to know their co-workers are committed
to a culture of respect and kindness.

We are currently looking for a Night Duty Manager to join our Front Office team at the Delta Hotels by Marriott Waltham Abbey.

What's in it for you: in addition to receiving a
competitive salary and investment in your personal development, you will have
access to an array of perks and discounts including:

• Free
  Meals on Duty: Enjoy complimentary meals while at work


• Uniform
  Provided: A professional uniform is supplied for all associates


• Explore
  Discounts: A Marriott Discount Card that offers benefits on hotel
  stays and F&B across 140 countries


• Pension
  Scheme: Participation in The People's Pension


• Employee
  Assistance Programme: Free and confidential support for various
  challenges, including financial advice, stress and health issues


• Career
  Development: Opportunities for career growth and internal
  transfers within Marriott's global network


• Training
  and Development: Access to training programs to enhance your
  skills and advance your career

Responsibilities: Here's what your journey with
us entails:

• Manage the day to day front desk operation overnight, ensuring procedures are adhered to and policies are followed
• Leading the team on nights, ensuring that our guests are greeted with a warm welcome and ensure a safe and secure environment overnight for both guests and associates
• Ensure that night audit procedures are completed and any discrepancies rectified
• Process any check-in and check-outs, arrange alternative accommodation for guests should an overbooking situation arise
• Ensure the security of the hotel and guests through regular documented patrols throughout the night
• Report any maintenance issues or safety concerns
• Ensure all guest complaints are resolved in a timely manner and logged correctly
• Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency
• Comply with hotel security, fire regulations and all health and safety legislation

Safety and Company Policies:

• Follow
  all company and safety and security policies and procedures


• Report
  maintenance needs, accidents, injuries and unsafe work conditions to the
  manager


• Complete
  safety training and certifications


• Ensure
  uniform and personal appearance are clean and professional


• Maintain
  confidentiality of proprietary information


• Communicate
  with others using clear and professional language


• Develop
  and maintain positive working relationships with others


• Support
  the team to reach common goals


• Listen
  and respond appropriately to the concerns of other employees


• Ensure
  adherence to quality expectations and standards

Note: This above description is not
intended to establish a total definition of the job, but an outline of the
duties

Join us and be part of a team that values excellence,
sustainability, and career growth. Apply today to start your journey with
Marriott!