Snr. Manager Regional Site Operations

The Snr. Manager Regional Site Operations leads technology site operations across a region, running the team of Site Experience Analysts who deliver the on‑site technology experience at GSK locations. The role is accountable for the quality and consistency of that experience across every site in the region, from large campuses to small offices. Site operations is one of the most visible parts of the technology function, because it is where people encounter technology in person. The role balances local responsiveness against a consistent global standard, works closely with the platform teams whose services land at sites, and represents site realities in decisions taken centrally. In this role you will

Required Skills

• Lead the Site Experience Analysts across the region, setting expectations, coverage and ways of working, and developing the capability of the team.
• Own the on‑site technology experience for the region, covering meeting room and collaboration technology, local infrastructure, device support and the technology people encounter at their location.
• Apply the global site experience standard consistently across the region, while adapting to the genuine differences between manufacturing, laboratory, office and small sites.
• Plan and manage coverage across sites, balancing on‑site presence, remote support and partner‑delivered capability against demand and site criticality.
• Act as escalation point for site technology issues in the region, taking ownership through to resolution with the teams that hold the fix.
• Work proactively to prevent issues, using site telemetry, meeting room health and experience data to fix problems before they are reported.
• Partner with site leadership, facilities and business teams so that technology supports what actually happens at each location.
• Support site level projects and change, including refresh programmes, moves, expansions and closures, working with the relevant platform and project teams.
• Hold managed service partners to the standard for the elements of site support they provide, and elevated where performance falls short.
• Represent site realities to the platform and product teams, so that services are designed for how they land at a location and not only for how they work centrally.
• Measure and report regional site experience, using service data and direct feedback, and act on what it shows.
• Drive automation and AI assisted operations at site level, reducing repetitive manual work and enabling analysts to spend time on experience rather than transactions.

Preferred Skills – If you have the following characteristics, it would be a plus:

• Microsoft 365 (Teams, SharePoint, OneDrive, Zoom, Teams Meeting Room, Proofpoint, Copilot, Claude)
• Identity and access management (Entra ID/Azure AD, conditional access, Zero Trust)
• Endpoint management (Intune, SCCM, Jamf, Tanium)
• Virtual desktop/DaaS (Citrix, AVD, W365, Secure file transfer)
• Enough technical depth to challenge vendors and interpret root cause analyses

Other Job‑Related Skills/Background:

• Strong operational leadership, able to hold a consistent standard across sites the role cannot visit often.
• Practical technical knowledge across devices, meeting room technology and local infrastructure.
• Excellent stakeholder skills with site leadership, facilities and business teams.
• Sound judgement on where to invest effort across sites of very different size and criticality.
• Ability to hold suppliers to account while keeping the working relationship productive.
• Cultural awareness and adaptability when working across countries and time zones., CI/CD, Cloud Based Services, Configuration Management (CM), Data Center Infrastructure Management (DCIM), Disaster Recovery (DR), Financial Operations, Identity Access Management (IAM), Incident Management, Operating Systems (OS), Performance Tuning, Scripting, System Monitors, Vulnerability Management

At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together. We're proud to be leading a healthcare revolution, and we're looking for people who can help us deliver on our ambition., Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

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