Property Manager - Block Management

Alexandre Boyes is a well-established, RICS-regulated managing agent specialising in residential block and estate management across Kent and Sussex, primarily within Tunbridge Wells.

We are seeking a genuinely experienced Property Manager to take responsibility for a low-volume, high-value portfolio of mature and complex developments.

• The PortfolioApproximately 450 units across large, established developments
• Includes high-rise buildings with Building Safety Act and fire safety compliance responsibilities
• Highly engaged directors and boards
• Strong governance focus, with ongoing major works and compliance interfaces

This is a portfolio designed for quality, professionalism and long-term client relationships – not volume.

About You

This role will suit someone who:

• Is an experienced residential Property Manager
• Is confident managing engaged and knowledgeable boards
• Has a strong grasp of compliance and governance, including high-rise and BSA environments
• Communicates in a calm, professional and measured way
• Takes pride in protecting client relationships and delivering consistent standards

What We Offer

• A stable, well-run portfolio with long-standing clients
• A supportive internal team
• Office-based role in Tunbridge Wells (Mount Ephraim)
• Generous holiday allowance and flexible working hours
• A senior, trusted position within a respected RICS-regulated firm
• Ongoing professional training and funded memberships
• Full software training on the Resident platform

This is an opportunity for someone who values continuity, accountability and quality over scale.

Key Duties

Duties include, but are not limited to:

• Act as the first point of contact for Client and Leaseholder enquiries; retain thorough internal file notes; use the Resident platform or other internal systems to raise maintenance tickets, works orders and messaging
• H&S compliance: proactively manage renewals via Resident; provide Clients with copies of all necessary paperwork; answer Client queries; seek Client written instructions on remedial works and action points
• Ensure all reports, certificates, maintenance contracts, insurance and related documents are in date, loaded onto Resident and filed within the relevant internal systems
• Handle day-to-day maintenance issues, arranging appointments, access, quotes and other requirements
• Work within each Client's TOB, within the constraints of funds held, Approved Expenditure, Section 20 principles and the Client's written instruction
• Prepare and present budgets to Clients
• Carry out periodic site visits and all related administration, including reports; ad hoc site visits to meet third parties where required
• Liaise with bookkeepers on billing, debtors, service charge arrears and general enquiries, appointing solicitors where necessary
• Manage Section 20 consultations in all aspects, including notices and the tender process, ensuring the Client signs the TOB addendum and Additional Service Fees are billed; act as a conduit between Client, leaseholders, contractors, project managers and other parties
• Advise on and arrange planned maintenance reports and works, and reinstatement cost valuations
• Attend meetings where required, including AGMs and departmental meetings, which may be out of hours
• General office duties, including answering the telephone and managing the key system
• Work at all times within Alexandre Boyes' Terms of Engagement and Internal Policies, all regulations and industry Codes of Practice, keeping up to date with all changes and introductions
• Report regularly to your Line Manager; elevate all issues, formal complaints and solicitors' letters to your Line Manager and the Operations Manager
• Maintain an annual CPD log of personal training and learning; complete internal training as required

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