Customer Sevice Administrator

Job Description

Kirkland Associates are recruiting for a Customer Service Representative to join an established business based in Long Eaton.

This is an excellent opportunity for an experienced customer service professional to join a busy team, supporting customers throughout their purchasing journey and ensuring enquiries are handled efficiently and professionally.

This is a contract position initially with the potential to go permanent.

Customer Service Administrator - Key Responsibilities

• Responding to customer enquiries by telephone, email and live chat.
• Providing accurate information and resolving customer queries in a timely and professional manner.
• Liaising with warehouse teams and delivery providers to investigate and resolve delivery issues.
• Processing customer orders, returns and refunds.
• Checking online orders and carrying out the necessary security checks.
• Ensuring product information and website content remain accurate and up to date.
• Building positive relationships with customers and delivering a consistently high standard of service.
• Working closely with colleagues across different departments to resolve queries and support day-to-day operations.

Customer Service Administrator - Skills and Experience

• Previous experience in a customer service or customer support role.
• Excellent written and verbal communication skills.
• Strong administration skills and good numerical ability.
• Confident using Microsoft Office and other IT systems.
• Excellent attention to detail and a methodical approach to work.
• Well organised, with the ability to prioritise tasks effectively.
• A positive, proactive approach to problem-solving.
• Experience using customer service or online order management systems would be advantageous.

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