SC User Researcher

User Researcher (SFIA 4) Location: Remote Clearance: Active SC Clearance (or recently lapsed) Contract: Until March 2027 Rate: £475 per day (Inside IR35)

iO are looking for User Researchers to support a major Government transformation programme, helping teams better understand user needs and improve public services.

Key responsibilities include: Planning and conducting qualitative and quantitative user research Designing and facilitating interviews, usability testing and workshops Analysing research findings and translating them into actionable insights Communicating research outcomes to delivery teams and stakeholders Working closely with Service Designers, Product Managers and Delivery teams Supporting service teams through discovery, alpha, beta and live phases Championing user-centred design and evidence-based decision making Key experience required: Proven User Research experience within Government, Public Sector or large-scale digital environments Strong understanding of GDS methodologies and standards Experience conducting user interviews, usability testing and research analysis Ability to communicate complex findings clearly and effectively Experience working within multidisciplinary agile teams Active SC Clearance or a clearance that has recently lapsed This role offers the opportunity to work on impactful public-facing services within a large Government programme, with long-term contract prospects and remote working.

User Researcher (SFIA 4) Location: Remote Clearance: Active SC Clearance (or recently lapsed) Contract: Until March 2027 Rate: £475 per day (Inside IR35)

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