LD Supported Accommodation Support worker

Job Role -LD Supported Accommodation Support Worker

Location - Birmingham

Contracted Hours - 37.5

Interview dates - 9th, 10th and 11th November 2026

About the role

Purpose of the role Provide early, targeted support to help adults with learning disabilities build resilience and aid their recovery. Work across longer-term accommodation-based services designed to reduce the cycle of repeated stays in short-term supported accommodation. Supporting independence and wellbeing Follow safeguarding policies and procedures while empowering customers to

: Develop the knowledge and skills to achieve their goals.

Build successful relationships within their community

. Access the services and develop the skills they need to manage their health and wellbeing

. Become more independent as they progress through the prevention pathway model.

Key Responsibilities

. Assess referred customers' needs and risks against the service's eligibility criteria

. Co-produce outcome-focused support plans reflecting customers' strengths, goals and aspirations

. Help customers settle into and maintain their accommodation

. Adjust support frequency and intensity to meet customers' needs

. Connect customers with local services and activities to build support networks across Birmingham

. Collaborate with housing, health and substance misuse services, acknowledging actual or perceived access barriers.

Co-ordinate timely, appropriate support from other agencies to build customers' resilience and aid recovery.

Lead risk assessments with individuals and professionals, using proportionate risk enablement techniques to prevent or minimise risks

. Provide personalised safeguarding in line with policies, procedures and the six safeguarding principles

. Develop customers' independent living skills through practical support, income maximisation, budgeting and debt management.

Help customers access employment, education and training

. Use innovative, effective methods to consult and involve customers in planning and delivering their support.

Provide sensitive support that respects customers' age, gender, ethnic origin, language, culture, faith, sexuality, gender identity, disability and lifestyle preferences

. Proactively help customers understand move-on options and access pathways to suitable independent accommodation

. Actively promote traditional values and take pride in your work and service delivery.

About You

Positive about working with people with learning disabilities

. Experience in a busy support environment is desirable, not essential

. Excellent communication skills

Proficient in IT to record all support provided and produce databases and reports as needed

. Able to keep accurate, contractually compliant records. A relevant qualification is desirable, not essential

. Understand customers' health and social care needs

. Working knowledge of legislation governing support for vulnerable people

. Experience facilitating customer involvement

. Deliver a customer-focused approach

. Build effective relationships with colleagues and partner-agency professionals.

Manage competing priorities and meet deadlines

. Work to targets and deliver contractual outcomes

. Work independently and as part of a team

. Accountable decision making

Maintain confidentiality and comply with GDPR

. Reliable and punctual

Provide person-centred, flexible and creative support

. High professional integrity

. Continuous professional and personal development

Keep accurate records of identified outcomes and key performance indicators.

Why join us?

Since 1962, Trident has a long and proud history as a unique provider in the West Midlands.

We deliver core general needs housing as well as specialist Care and Support service.

Our services range from access to affordable homes to specialist supported housing, homeless hostels and new-build shared ownership properties.

We help those who have additional care needs. That includes managing homelessness; working with people living with disabilities and mental health issues; and those subject to domestic abuse.

We have been providing support for more than 60 years. We now have one of the highest proportions of supported accommodation among social housing providers.

At Trident Group, you'll have the opportunity to make a real difference to both our colleagues and the communities we serve.

We are committed to equality, diversity and inclusion

We welcome applications from candidates of all backgrounds and are proud to be an inclusive employer. We are committed to creating a workplace where everyone feels valued, respected and able to be their authentic selves. Reasonable adjustments are available throughout the recruitment process and employment journey.

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

To help us review applications efficiently, we use an AI assistant to score CVs based on how closely they align with the role. Don't worry, though-every shortlisted profile is fully reviewed, and all final hiring decisions are made entirely by our friendly team of real people!

Recruitment Agencies:

We do not accept unsolicited CVs or candidate submissions from recruitment agencies. Any CV, profile, or candidate details sent to any employee or mailbox without a pre-agreed, signed Terms of Business agreement with our recruitment team will be deemed a direct application. We reserve the right to contact and hire those candidates directly without any obligation to pay an agency fee or commission.