Guest Services Assistant

Guest Services Assistant

Location: Barmouth Bay Holiday Park, Snowdonia, North Wales

Hours of work: 9 am - 5 pm, 5 days per week, including weekend working

Salary: per annum

What we need in a nutshell

You will be the main point of contact for our guests, welcoming them and checking them in and out efficiently, answering queries and solving problems, and delivering an unbeatable guest journey.

Who are we?

We’re a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts. Our Barmouth Bay resort is a family-friendly seaside paradise with mountain views. Want to find out more about our holidays? Check out our website: .

What you’ll be doing

You’ll be pretty much the first person our guests meet and you’ll be there for them throughout their stay to make the guest experience as smooth and enjoyable as possible for them. This includes:

• Checking guests and owners in and out of accommodation and delivering excellent service from the moment they arrive to the moment they leave
• Acting as the first point of contact for guest issues or complaints, replying to telephone calls and emails promptly and ensuring the guest experience is enhanced through service recovery
• Working closely with the Park Services, Accommodation and Hot tub teams to ensure all accommodation and maintenance issues are reported and fixed quickly and guests are kept in the loop
• Looking for opportunities for accommodation upgrades & packages, promoting our additional activities and services and encouraging guests to rebook before they leave

One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

We are looking for friendly and organised assistant who demonstrate the following:

• A strong customer service ethos
• Excellent communication skills, verbal, written and on the telephone
• An eye for detail and good organisational and problem solving skills
• Good numeracy, IT and MS Office skills
• An understanding of Health & Safety at work

It’s the icing on the cake, but not essential, if you have experience in a similar role in the Leisure/Hospitality sector and experience using the ParcVu booking system.

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.

What we can offer you

This is an exciting and varied role with the opportunity to progress. We look after you with a great range of benefits, including:

• Competitive Pension
• Bonus Scheme
• Enhanced Family Policy
• Discounted Employee Benefit - Perkbox
• Life Insurance
• Discounts on Away Resorts Holidays for you and your friends & Family
• On Park Discounts
• Awards and Recognition
• Achieve Emergency First Aid and Pool Responder certificates