Admin Officer

Job Description

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Admin Officer
Location: Haverfordwest county court, Haverfordwest, SA61 2AX
Working Days / Hours: 37 hours per week
Working Pattern: Full Time, Temporary position
Pay Rate: £13.25 per hour

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Assignment length: Mar 2027 with possibility for extension

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\n If you're someone who enjoys helping people through complex situations with clarity, calm and care, this is a brilliant opportunity to support justice in a customer-focused role. Our Client is hiring for a reputed client, where your communication and administration will directly make hearings and court processes run smoothly.

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What you'll be doing:

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  \n Undertake administrative tasks to prepare for, facilitate, and support hearing activity
  \n * Provide clear, consistent support to users and stakeholders via face-to-face, telephone (incoming/outbound), and correspondence in a range of formats
  \n * Use service scripts and knowledge articles to signpost users to the right services and provide specific information for their query
  \n * Follow complaints policies and procedures, supporting users through the process and responding promptly to help prevent escalation
  \n * Update OPTIC as required and maintain accurate, secure case file handling with compliance to retention and data loss protocols
  \n * Support jury service tasks including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
  \n * Assist with listing and scheduling, responding to urgent matters and adhering to listing policies
  \n * Support enforcement procedures, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
  \n * Contribute to health and safety operations under team leader guidance (e.g., PEEPs, facility checks, issue logging and governance)
  \n * Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required
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What you'll bring:

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  \n Strong customer service skills with the ability to communicate clearly with people who may have specific or complex needs
  \n * Confidence using scripts/knowledge guidance to provide accurate, consistent information
  \n * A careful, detail-focused approach to administration, data entry, and secure information handling
  \n * Professional judgement under pressure, with the ability to respond immediately where required
  \n * A cooperative mindset-ready to support operational targets and maintain service standards
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Additional information:

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  \n Part of your role will include managing time-sensitive tasks across hearings, jury service, and court administration
  \n If you're interested in making a real difference through excellent customer support and organised administration, we'd love to hear from you. Apply now and take the next step with Our Client.
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Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

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As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

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Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

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In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.