Operational Support officer
Job Description
Administrative Officer (AO) - Operational Support
Location: London (E14 2BE)
\n Additional information:
\n * Office-based role, Monday to Friday, 37 hours per week
\n * Some travel may be required on an ad hoc basis to support other local offices
\n pay :£13.36ph
\n If you enjoy varied administrative work, taking pride in getting things "right first time", and supporting people who need clear guidance, this role could be a great fit. Our Client is hiring an AO to help keep the courts and tribunals running smoothly-supporting case progression, providing front-of-house help, and keeping documentation and records accurate.
What you'll be doing:
\n * Preparing papers, files, and documentation for court, tribunals, hearings and meetings
\n * Producing court/tribunal documents, including standard letters, correspondence, minutes, notes, reports and submissions (following guidelines)
\n * Managing key admin tasks such as photocopying, filing, post opening and dispatch
\n * Creating, updating and inputting records on an in-house computer system, ensuring accuracy and currency
\n * Booking and organising meeting rooms, preparing agendas, joining instructions and handouts
\n * Supporting operational delivery tasks such as clerking hearings and helping ensure papers and materials are up to date
\n * Handling counter enquiries face to face, plus written and telephone enquiries
\n * Contacting relevant parties to schedule and serve court documents (including using chip and pin where required)
\n * Assisting with processing casework admin such as court orders, claims, fines and fees and accurate court results
\n * Carrying out checking and verification against criteria and procedures, including cross-checking colleagues' work where needed
\n * Assisting with basic statistical reporting and straightforward financial/admin processing when required
\n * Delivering helpful, prompt, polite customer service to the public, court/tribunal users and internal stakeholders
\n * Working flexibly within the team, including ad hoc support at other local offices when required
What you'll bring:
\n * Strong administration skills and an organised approach to managing multiple tasks and deadlines
\n * Excellent customer service mindset-clear, courteous communication and a focus on doing things correctly the first time
\n * Confidence using processes and guidelines, with the ability to use discretion and initiative to keep work improving
\n * Accuracy and attention to detail when preparing documents, updating records and checking information
\n * A team-oriented attitude, with the ability to problem-solve and contribute to continuous improvement activities
\n * Professional communication skills when dealing with the public and court/tribunal stakeholders
\n Ready to bring your admin skills and customer focus to a role that keeps essential services moving? Apply now and join a team where your work truly matters.
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Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
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As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
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Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
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In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.