Application Duty Technician

Application Duty Technician - Level 2/3 Support Location: Hursley - on-site five days per week Start date: ASAP Requirement: Five years' continuous UK residency The Opportunity Support a one-of-a-kind National Critical Infrastructure system on a government project, working closely with the client, third-party suppliers and IBM delivery teams. As an Application Duty Technician, you will provide Level 2/3 application support within a live-service environment, helping maintain a 99.99% service-level agreement. This is a varied, hands-on role where you will investigate user incidents, diagnose underlying issues and work through to service restoration or implementation of a fix. What You'll Be Doing * Delivering Level 2/3 application support for a business-critical system. * Investigating and diagnosing user incidents, taking issues through to resolution. * Working with clients, third parties and IBM delivery teams to restore service and implement fixes. * Using monitoring and event-management tools to identify and investigate service issues. * Applying your technical knowledge across applications, databases and supporting technologies to maintain reliable live services. What You'll Bring Experience in application support or a comparable Level 2/3 technical support environment, with hands-on knowledge of: * Netcool * ServiceNow (SNOW) * PowerShell * SQL * Oracle * SolarWinds You will take a logical approach to troubleshooting, communicate clearly with technical teams and customers, and be comfortable supporting services where availability is critical. Desirable Experience * AIX * MQ * AWS, particularly EC2 and VPC If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. JBRP1_UKTJ