Customer Service Administrator

Job Description

Customer Service Administrator

\n

Location: North London (WFH up to 2 days)

\n

Salary: 35k

\n

\n

About the Opportunity

\n

ReeVR Talent is recruiting for a Customer Service Assistant on behalf of a well-established business operating in a technical and manufacturing environment.

\n

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems and ensuring customers receive an exceptional level of service. You will play a key role in managing customer orders and enquiries, working closely with internal teams to ensure orders are processed accurately and delivered on time.

\n

\n

Key Responsibilities

\n

\n
• Act as first point of contact for customers.
\n
• Correctly input orders into the system.
\n
• Act as a key link between customers and internal departments, coordinating information to keep orders moving efficiently.
\n
• Ensure any queries are dealt with promptly.
\n
• Support the wider team with day-to-day administration and contribute to service delivery and operational efficiency.
\n
• Administrative duties such as organising document records and ensuring they are stored accurately and clearly.
\n
• Maintain compliance to GDPR regulations.
\n
• Other duties or responsibilities as needed.
\n

\n

\n

You will ideally have:

\n

\n
• 1–2 years of previous customer service experience, preferably in an order-processing environment.
\n
• Good IT skills, including familiarity with Microsoft Office applications.
\n
• Experience using CRM systems, such as Salesforce.
\n
• Excellent verbal and written communication skills in English.
\n
• Strong attention to detail and the ability to process information accurately.
\n
• Good organisational and planning skills.
\n

\n

\n

If you are an enthusiastic and detail-oriented customer service professional looking for your next opportunity, we'd love to hear from you.