Broker Support

Job Title: Broker Support Job Type: 6-month Fixed-Term Contract Location: Manchester Hybrid (after the first 12 weeks, 3 days in the office 2 from home) Salary: Up to £40,000 pro rata Benefits: 25 days' holiday (rising to 30 with service) + your birthday off (pro rata) Generous, matched pension + life assurance (subject to eligibility) Private medical cover (Bupa) (qualifying period) Holiday buy/sell scheme (up to 5 days) Eye care support + Employee Assistance Programme Recognition awards + regular social events Learning & development opportunitiesAbout the position of Broker Support: Join a specialist lender based in London in a highly telephone-based role, acting as a key point of contact for the Sales Team, Sales Operations and external distribution partners. You'll be responsible for reviewing lending scenarios, answering queries and providing guidance on lending policy, criteria, systems and processes. This is a fast-paced, problem-solving role where you'll work closely with both internal teams and external partners to assess scenarios and provide clear, timely and commercially focused decisions. The role involves a high volume of telephone interaction and webchats, so great communication skills and the confidence to build relationships with brokers and other stakeholders are essential. You'll also identify recurring queries and trends, helping to drive improvements across lending criteria, p...