Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex
Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex
About us
Acker-Tech is a growing managed IT provider based in Harlow, supporting businesses across Essex, Hertfordshire and London. We’re a Microsoft partner with Cyber Essentials Plus, with a focus on preventing problems before they affect our clients. Joining us now means playing a real part in building the company, with plenty of room for personal and professional growth.
Position summary
This role is for someone with a genuine passion for technology who is curious, adaptable and keen to learn. If you’ve built a PC, set up a home lab, or you’re the one your family calls when the Wi-Fi drops, that’s a good start. You’ll work alongside our engineers on real client issues from the start, including visits to client sites. We’re committed to your development.
Key responsibilities
- Log, work and update support tickets by phone, email and remote session
- Troubleshoot everyday hardware, software, printer and Microsoft 365 issues
- Set up laptops, phones and new starter accounts
- Handle password resets plus mailbox and Teams access requests
- Escalate complex issues to senior engineers with clear notes
- Join engineers on client site visits, office moves and device rollouts
- Document fixes so the whole team can use the...