Hire Controller

Job Description

Hire Controller \n

Location: Newport
\n Salary: £29,000 - £31,000 + quarterly bonus + Loyalty Perks

The Opportunity\n

We're partnering with a leading independent plant & tool hire business with a strong and growing footprint across the UK. With continued expansion and investment, they are now looking to bring in a high-calibre Hire Controller to support depot operations and deliver an exceptional customer experience.

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This is a key, front-line role within the business-perfect for someone who thrives in a fast-paced environment, enjoys customer interaction, and wants to play a direct part in driving operational success and growth.

What You'll Be Doing\n

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• Managing the day-to-day operations of the Hire Desk, ensuring a smooth and efficient hire process
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• Coordinating hire equipment, fleet availability, and stock levels across the depot and wider network
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• Overseeing hire contracts, off-hires, and audits to ensure accuracy and compliance
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• Working closely with logistics teams to ensure timely and efficient transport scheduling
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• Handling inbound calls and enquiries while supporting sales opportunities and conversions
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• Identifying and acting on new business opportunities from customer interactions
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• Supporting pricing, rates, and commercial decisions when required
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• Building strong relationships with customers to enhance retention and growth
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What We're Looking For\n

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• Experience in a hire operations / hire desk / plant hire environment (essential)
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• Strong organisational and communication skills
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• Commercial mindset with the ability to identify sales opportunities
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• Confident working independently and under pressure
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• Strong relationship-building and negotiation skills
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• Good IT proficiency and attention to detail
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• A proactive, flexible, and solutions-driven approach
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(Plant / construction knowledge is advantageous but not essential)

What's in It for You\n

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• Bonus potential of up to £2,400 per year
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• Loyalty bonus scheme starting at £25 per month, increasing to £35 per month with service
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• Pension + life assurance (3x salary)
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• 32 days holiday (including bank holidays)
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• Birthday gift + perks platform
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• Clear opportunities for career development and progression
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• Join a growing, supportive and ambitious team
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Working Hours\n

Monday to Friday
\n Shift patterns: 6:30am - 4:00pm or 7:30am - 5:00pm

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INDKD