Automotive Service Advisor

Are you passionate about providing exceptional customer service and making a real impact in a busy, friendly team? Join us as a Service Advisor and be the vital link between our valued customers and a trusted team dedicated to quality automotive care. This is your chance to grow your career in a supportive, family-run environment where your skills are genuinely appreciated. Overview: As a Service Advisor, you will be the face of our workshop, ensuring a smooth experience for our customers from their first contact to vehicle pickup. Your role is central to helping drivers get back on the road safely and efficiently while contributing to a welcoming and professional atmosphere. Key Responsibilities: Communicate clearly and effectively with customers both face-to-face and over the phone, explaining repairs in an understandable way Manage a busy workload efficiently, scheduling work and liaising with technicians to ensure smooth workshop operations Contact customers to discuss vehicle repairs and gain approval for work needed Order parts from suppliers, update the system when parts arrive, and ensure workflow continues seamlessly Respond to email enquiries, schedule bookings, and support administrative tasks to keep the branch running effectively Work collaboratively as part of a team, assisting managers and upholding company policies and procedures Participate in ongoing training and skills development to stay current and confident i...