Central Fundraising and Engagement Executive (7428)

Save the Children UK has an exciting opportunity for someone to join our Regional Fundraising & Engagement team as a Central Fundraising & Engagement Executive.

In this varied role, you'll help deliver an excellent experience for Save the Children's supporters, volunteers, fundraisers and companies, building strong relationships and supporting fundraising activities across the UK.

You'll work closely with community volunteers, individual fundraisers and corporate supporters, as well as supporting and maintaining our volunteer-led branches. You'll also create engaging communications and fundraising resources, and support key events and campaigns.

You'll play an important role in reviewing and improving departmental processes, identifying opportunities to simplify ways of working and make things more efficient and effective for supporters, volunteers and colleagues.

This is a hybrid role, working from our London Farringdon office 1-2 times a week.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.

When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard.
We deliver lasting results for millions of children, including those hardest to reach.

About the Team

The Regional Fundraising & Engagement department exists to raise money, inspire thousands of fundraising actions throughout the UK, and to ensure that Save the Children is at the heart of local communities. It is responsible for managing relationships with a range of supporters from community volunteers to individual fundraisers, challenge events participants and companies.

The Central Fundraising & Engagement team provides business critical support to the wider Regional Fundraising & Engagement department, which is responsible for managing relationships with a range of supporters from community volunteers to individual fundraisers and companies. The Central F&E team's primary objective is to enable the department to deliver an excellent supporter experience, build deeper relationships that last and maximise income generation and engagement. It does this through designing efficient and effective processes; developing engaging communications and resources; stewarding supporters and managing key products and campaigns.

Your Role:

As the Central Fundraising and Engagement Executive you will manage relationships with volunteers, fundraisers, and companies to deliver excellent supporter experiences and boost fundraising for Save the Children. This includes supporting and maintaining our volunteer-led branches, and supporting in our challenge events space.

The role involves creating engaging communications across various channels, collaborating internally, and supporting operational tasks to enhance overall team success.

You will also manage and improve processes within the department to ensure they are efficient, consistent, and easy for supporters, volunteers, and colleagues to use. This means regularly reviewing how we work, spotting where things can be simplified or streamlined, and putting practical improvements in place.

About the role

This role requires you to come into the London (Farringdon) office 1-2 days a week.

In this role, you will:

• Be the first point of contact for Regional Fundraising & Engagement supporters, using experience and knowledge to provide an excellent supporter experience
• Remotely manage relationships with key supporters including community volunteers, individual fundraisers and corporate contacts.
• Develop and implement comprehensive and timely stewardship plans to maximise fundraising & engagement through supporters
• Contribute to departmental income forecasting and pipeline management
• Create sharp, engaging, and flawless communications that inspire supporter action
• Support the development of fundraising resources to equip supporters with the ideas and tools needed to deliver successful activities
• Provide operational and communications support for key projects and campaigns, including emergency appeals and Save the Children's Christmas Jumper Day
• Respond to internal queries and requests relating to Regional Fundraising & Engagement operations and communications
• Lead on data analysis and make recommendations on process improvement
• Maintain and support volunteer-led branches, including operational guidance, income handling, and branch closures, so volunteers feel supported and confident
• Support supporter and branch-led events, ensuring a smooth experience for everyone involved
• Review, simplify, and improve departmental processes, putting practical changes in place so they are efficient and easy for supporters, volunteers, and colleagues to use
• Work closely with colleagues across the organisation, including Finance and other fundraising teams, to resolve queries and keep things running smoothly

About you

To be successful, it is important that you have:

• Proven experience of delivering exceptional fundraiser/customer care
• Excellent communication skills, both written and verbal, for internal and external audiences
• Experience of using a CRM database (preferably Salesforce)
• A good understanding of fundraising rules and regulations
• Confident user of all key Microsoft programmes, including Word, Excel and Outlook
• Confident user of Canva for creating engaging supporter communications and fundraising resources
• Experience of using Trello (or similar tools) to manage tasks, projects and workflows
• Experienced relationship manager with ability to build strong relationships with colleagues, supporters and suppliers
• Highly organised with excellent project management skills
• A proven team player. Someone who is open and who is able and willing to deliver beyond their personal brief