It Support Technician

IT Support Technician Location: Grantham, Lincolnshire – fully onsite Hours: Monday to Friday, 8:30am–5:00pm Contract: Permanent, full-time Salary: 30-40k We’re recruiting for an IT Support Technician to provide hands-on support to users across a business based in Grantham. Working alongside the IT Manager, you’ll be the first point of contact for everyday IT issues, troubleshooting problems, setting up equipment and keeping users working effectively. This would suit someone with solid helpdesk experience who enjoys a varied role and wants to continue developing their technical skills. The role * Provide 1st and 2nd line support in person, over the phone and by email, logging and resolving tickets within agreed service levels. * Troubleshoot hardware, software, printer, login and basic network issues. * Set up and maintain laptops, desktops, phones and peripherals, including software installations and updates. * Manage user accounts, passwords, permissions and MFA across Microsoft 365 and Active Directory, supporting starters and leavers. * Support Outlook, Teams, SharePoint and OneDrive, carry out basic Microsoft 365 administration, and maintain asset records and support documentation. * What we’re looking for * At least 2–3 years’ experience in an IT support, helpdesk or service desk role. * Good working knowledge of Windows desktops and Microsoft ...