HR Shared Services Coordinator

Hours / Duration:

Full-time

At Monsoon and Accessorize, our people are at the heart of our business. We’re looking for an organised, proactive and customer-focused HR Shared Services Coordinator to join our People team and help us deliver a great HR service to colleagues across the business.

This is a varied role offering exposure across the employee lifecycle. You’ll be a first point of contact for everyday HR queries, take ownership of key people processes and help ensure our employee information, systems and documentation are accurate and up to date.

The Role

Working closely with colleagues across HR, Payroll, Reward and the wider business, you’ll help ensure our HR Shared Services processes run smoothly, accurately and efficiently.

You’ll be responsible for:

• Providing clear, accurate first-line HR support, advice and query resolution, delivering a great service within agreed timescales.
• Preparing employee correspondence, including letters, emails and reference requests.
• Supporting onboarding for colleagues starting new roles.
• Maintaining accurate employee records across our HR, payroll and leave-management systems.
• Coordinating payroll, benefits and expenses administration.
• Managing employee files and ensuring documentation is complete, current and confidential.
• Producing regular HR reports and supporting the accuracy of our people data.
• Keeping HR information and communications up to date across our internal platforms.
• Taking ownership of HR Shared Services processes and looking for ways to continuously improve how we work and the service we provide.
• Supporting wider HR activities and projects when required.

About You

You’ll enjoy helping others, take pride in getting the detail right and be comfortable managing a varied workload in a fast-paced environment.

You’ll bring:

• Excellent organisational and time-management skills.
• Strong attention to detail and a high level of accuracy.
• A customer-focused and approachable way of working.
• Clear and confident written and verbal communication skills.
• The ability to manage competing priorities and meet deadlines.
• Discretion and an understanding of the importance of confidentiality.
• A proactive, inquisitive and pragmatic approach, with the confidence to solve problems and look for better ways of doing things.
• Strong administrative and Microsoft Office skills.

Previous experience in HR administration, HR Shared Services or a similar people-focused role would be an advantage.

Why Join Us?

This is a great opportunity to build your HR experience within Monsoon and Accessorize, working as part of a supportive People team and gaining broad exposure to HR processes, systems and the wider employee lifecycle.

You’ll have the opportunity to take real ownership of your work, build relationships across the business and contribute ideas that improve the experience we provide to our colleagues.

Our Benefits

Alongside the opportunity to develop your HR career with two distinctive retail brands, we offer a competitive benefits package, including:

• Competitive salary
• Generous staff discount across Monsoon and Accessorize
• Hybrid working
• Pension scheme
• Life assurance
• Holiday allowance
• Employee wellbeing support

If you’re organised, people-focused and looking for a role where you can build your HR experience while making a real contribution to the service we provide, we’d love to hear from you.