QSI Head of Operations

Job Introduction

Are you an experienced leader with a passion for delivering exceptional customer service and driving operational excellence?

We are looking for a Head of Operations to lead our Quality Spirits International (QSI) Supply & Demand team, ensuring our products are planned, produced, and delivered efficiently while maintaining outstanding service levels for our customers around the world.

Main Responsibility

Lead and develop the QSI Supply & Demand team, creating a culture of collaboration, accountability, and continuous improvement.

Own the Sales & Operations Planning (S&OP) process, ensuring demand and supply plans align with customer and business requirements.

Ensure customer orders are managed effectively and delivered on time, in full, and to agreed service levels.

Oversee and monitor logistics, warehousing, bottling operations, and third-party supply chain partners, to ensure they deliver an efficient and cost-effective service.

Manage inventory, forecasting, production ordering, and stock allocation to ensure optimum product availability.

Monitor key operational performance measures including supplier service levels, forecast accuracy, stock level management, and lead times. Taking appropriate corrective action when necessary to maintain customer service standards.

Build strong relationships with internal stakeholders and external partners to support the delivery of QSI business objectives.

Drive process improvement, operational governance, and best-practice ways of working across all areas of responsibility, in line with the WGW.

Our Ideal Candidate

Excellent leadership skills with a proven ability to develop, coach and motivate teams.

Proven stakeholder management and communication skills.

Strong understanding of S&OP, forecasting, inventory management, and supply chain operations.

Experience in managing third-party partners and establishing strong collaborative relationships with them, while ensuring adherence to agreed KPI’s and SLA’s .

A data driven approach to decision making and a continuous improvement mindset.

The ability to manage competing priorities in a fast paced, customer-focused environment.

What we can offer you

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and Doctor@Hand (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim up to £1, per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.