Healthcare Assistant - Urgent Treatment Centre

Job summary
We welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of patient care and have the following attributes.

• Excellent communication skills, with a clear and polite manner
• Ability to work in a polite, confidential and discreet manner, respecting patients always
• Experience of working with the public, being sensitive and empathic in distressing situations
• Confidence to work as part of a team and ability to think on your feet
• Previous medical or healthcare assistant experience

Role
As an IUTC HCA you will be considered a key person in day-to-day clinical tasks within the IUTC team at Princess Alexandra Hospital in Harlow. Without you, the IUTC would not function efficiently.

You will be expected to work with the shift lead and wider clinical team. You will perform ECGs, urinalysis, dressings, department audits and a range of other tasks.

You will be a helpful point of contact within the department, providing information to all patients in a courteous manner.

You will ensure that timely and accurate information about patients is entered and recorded as appropriate onto clinical systems.

Prioritising workload, you will ensure good customer service is given in often challenging and distressing situations - ensuring that the part you play enables the department to be run smoothly and harmoniously.

Main duties of the job
We are looking for a kind and competent Healthcare Assistant who will be able to:

• Administration of oxygen (as directed by a clinician)
• Blood glucose check
• Clinical Observations (BP, temperature, heart rate & oxygen saturation)
• D-dimer measurement
• ECG
• Hand washing audits
• Urinalysis
• Basic life support
• Assist the clinical & administrative teams to deliver & maintain high standards of care & meet the needs of the service users at the IUTC.
• Provide service information and support to patients.
• Work within IUTC procedural guidelines, policies and pathways.
• Ensure the wellbeing of children and vulnerable adults is safeguarded in accordance with policies and procedures
• Have a good standard of computer skills
• Actively participate in clinical meetings as needed.
• Maintain & order clinical supplies & stock control
• Keep updated & be responsible for own mandatory training
• Complete HCA competency framework.
• Be familiar with policies & protocols.
• Responsible for a safe, well maintained environment.
• To cover reception duties when required.
• Help with audits & ensuring that CQC standards are met & maintained.
• Assist in ensuring that Health & Safety policies and procedures are followed within the IUTC.
• Assist the UTC to achieve both local and national agreed targets

The above duties and responsibilities are intended to represent current priorities and are not meant to be an exhaustive list. The post holder may from time to time be asked to undertake other duties and responsibilities commensurate with the grade.

About us
Stellar Healthcare is the joint Lead Provider responsible for running the IUTC. As part of the collaboration with Stort Valley Healthcare and are both responsible for employing and providing staff.

The Integrated Urgent Treatment Centre (IUTC) is a GP led service supported by Advanced Clinical Practitioners (ACPs) for minor illness. It is based at Princess Alexandra Hospital (PAH) in Harlow and is delivered in collaboration with local system partners, including Stellar Health Care, Stort Valley Healthcare, EPUT, HCT, HUC PAH and the ICB.

The designated service operates 365 days a year, 08:00 00:00 seven days a week including bank holidays.

There is one HCA working on any given shift.

Details
Pay scheme: Other
Salary: £16.00 per hour weekdays & £17.00 per hour weekends
Contract: Fixed term, 2 years
Working pattern: Part-time
Reference number: U0004-26-0003

Benefits

• Free staff parking

Confidentiality
The post holder may also have access to confidential information relating to patients and their careers, and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Health & Safety

• Using personal security systems within the workplace according to guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Ensuring that health and safety, security legislation, policies, procedures and guidelines are adhered to
• Making effective use of training to update knowledge and skills e.g. TeamNet
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Essential Person Specification

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Has a kind, caring and professional approach
• Is flexible and reliable and works well within a team
• Educated to GCSE or equivalent
• Basic IT Skills
• Evidence of willingness to undertake relevant study
• Excellent verbal communication skills with the ability to communicate effectively at all levels with patients and carers, specialist services, GPs and colleagues
• Able to work independently and prioritise own workload
• Experience of working as an HCA in a Secondary or Primary Care environment
• Previous experience with children
• Good verbal and written communication skills
• Ability to use initiative
• Experience of working in a nonroutine environment, with demonstrable evidence of being able to respond to and deal with unpredictable situations as they arise

Desirable

• Holds a full, valid, UK driving license and have access to a car for business use
• NVQ or equivalent qualification in Health and Social Care
• Awareness of data protection and confidentiality issues
• Language skills e.g. Italian, Urdu, Polish, BSL, etc.
• ED or UTC experience
• Experience using SystmOne
• Experience of working with people with diverse health and social care needs
• Basic Life Support training

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer details
Stellar Healthcare LTD, Integrated Urgent Treatment Centre, Princess Alexandra Hospital, Hamstel Road, Harlow, Essex, CM20 1QX, United Kingdom.

For questions about the job, contact:
Sara Tasker, Operations Manager, sara.tasker@nhs.net