Content Design Lead (12 month fixed term contract)

Content Design Lead (12 month fixed term contract)

London Hybrid

About dunnhumby

dunnhumby is the global leader in Customer Data Science helping the worlds most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3000 experts across Europe Asia Africa and the Americas we partner with iconic businesses like Tesco Coca-Cola Meijer Procter & Gamble and Metro to turn data into growth innovation and measurable value for their customers.

Product

Our Product team owns the vision strategy and roadmap for the dunnhumby platform the data science and software that powers retailers and brands around the world. We work at the intersection of customer data AI and commercial impact building products that turn insight into measurable growth.

About the Role

As Content Design Lead youll lead the evolution of content design as a strategic product capability shaping clear trusted and scalable experiences that help users make better decisions with confidence.

Youll set direction for help documentation and in-product guidance terminology taxonomy and interaction patterns ensuring they work together across human-facing AI-powered and agentic experiences. Youll connect content practice to product strategy business goals and measurable outcomes.

This is a 12-month fixed-term contract.

What Youll Be Doing

Youll lead Content Design from early problem definition through delivery establishing the information architecture and content systems needed for intelligent scalable product experiences.

• Lead content strategy and design across complex digital products moving between strategic direction and hands-on delivery.
• Architect information structures taxonomies metadata models and structured-content approaches that support discoverability reuse and consistent experiences across products headless CMS platforms and digital adoption tools.
• Shape AI-powered experiences including conversational journeys prompts agent behaviours response patterns and human hand-offs.
• Define evaluation frameworks for AI-generated and agent-delivered content covering usefulness accuracy safety digital accessibility consistency and user trust.
• Align content with semantic and data layers partnering with Product Design Engineering Research Data AI and technical architecture colleagues.
• Establish scalable content operations using appropriate AI-assisted workflows while maintaining editorial standards governance and meaningful human oversight.
• Develop standards and reusable patterns for terminology help guidance interaction content and structured content across the product ecosystem.
• Use evidence from research analytics experimentation and continuous discovery to improve user and business outcomes.

What Were Looking For

Youll be an experienced content design leader with deep information architecture expertise and the ability to shape content for both people and AI systems.

• Significant information architecture experience including designing taxonomies metadata navigation models ontologies or structured-content systems for complex digital products.
• Advanced content design expertise across end-to-end product journeys complex information and interaction patterns.
• Experience shaping AI-powered content experiences such as conversational interfaces prompt design agent experiences retrieval experiences or AI-assisted content workflows.
• Understanding of semantic content and how content structures connect with data models search retrieval and product architecture.
• Experience defining AI-content quality measures evaluation criteria or governance with a strong approach to accuracy safety digital accessibility and human oversight.
• Systems thinking that connects individual content decisions to reusable patterns design systems content operations and the wider product ecosystem.
• Collaborative leadership and strong influencing skills across Product Design Engineering Research Data and AI disciplines.
• Evidence-led practice using research analytics and experimentation to improve content and demonstrate impact.

Youll Thrive If You

• Enjoy moving between strategic direction information architecture and detailed content design.
• Can translate complex technical semantic and AI concepts into clear product decisions and practical standards and align to product goals.
• Look for systemic improvements rather than repeatedly solving the same content problem.
• Are comfortable establishing responsible practice where patterns for AI-powered experiences are still emerging.
• Can make a clear case for content decisions

What You Can Expect From Us

We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.

And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process please let your recruiter know what adjustments would help.

UK benefits

• Hybrid Working:We operate a hybrid working approach as well as early Friday finishes.
• Flexible Benefits Allowance: Can be used towards selected benefits with any remaining unused allowance paid into salary or towards pension contributions.
• Healthcare & Protection:Private Medical cover through Vitality (including the option to add partner and/or dependents) Healthcare Cash Plan Life Assurance cover Income Protection Critical Illness cover and access to employee assistance support services.
• Pension: Aviva pension scheme with up to 7.5% employer matching.
• Leave Policies:25 days annual leave (which increases over time) plus bank holidays the option to purchase additional leave and your birthday/name day off. We also offer a range of family leave benefits.

Our approach to Flexible Working

At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found(here)

Required Experience:

Senior IC

Employment Type : Contract
Experience: years
Vacancy: 1