Reservations, Groups and Event Sales Office Supervisor
THE EXCITING OPPORTUNITY The Municipal Hotel & Spa MGallery is a landmark of Liverpool. Our Heartists® aspire to create unique stories, immersing guests in hospitality that transcends time. With a stunning clock tower, 179 rooms, and luxury dining, we provide the ultimate backdrop for life's most important events.
A DAY IN THE LIFE OF A RESERVATIONS, GROUPS AND EVENT SALES OFFICE SUPERVISOR
You are the heartbeat of the office. Supporting the Manager, you will oversee the daily flow of the department, ensuring the team responds to all enquiries within agreed timeframes. You will be the "go-to" for technical queries on Opera and contract information, helping the team navigate complex bookings while monitoring daily revenue postings and deposit requirements. You will take the lead on complex and high revenue group enquiries and high-profile events, ensuring every "wow" moment is captured from the initial enquiry to the final contract. You will lead by example, coaching Heartists® to deliver 5-star service while spotting trends to maximise hotel revenue.
WHAT WE NEED FROM YOU
- Leadership & Support: Ability to provide the team with selling strategies, tools, and training support to ensure professional development.
- Operational Excellence: Skill in updating arrival checklists, managing meeting room forecasts, and ensuring all required payment routes are followed.
- Analytical Skills: Ability...