Crisis Support Worker

Job summary
It is an exciting time to join the Crisis Resolution Team as we embark on a new and innovative way of delivering crisis care in Worcestershire.

We are looking for a motivated and passionate individual to join us. We are a dynamic and responsive team who strive to continuously develop and adapt to the needs of individuals, their families and carers in Worcestershire providing compassionate and trauma-informed care when they are at their most vulnerable.

The Crisis Support Workers deliver a variety of care and support including bespoke crisis interventions, telephone advice and signposting and face-to-face acute care.

The shift pattern consists of days and waking nights over a 7-day period including bank holidays, working 13 shifts over a 4-week period. The team is based in Worcester, but travel across the county may be required and the post-holder is responsible for ensuring adequate insurance for this purpose.

If this role interests you, we welcome your application. Or get in touch, and we would be happy to have an informal chat or visit to the unit to have a look around and meet the team.

This is full time post, but we would consider applicants looking for part time.

Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.

Main duties of the job
Working in the Crisis Resolution Team will bring you variation each shift and provide regular opportunities for internal and external training and development and we support and encourage career progression. We are flexible and supportive as a team and supervision and reflective practice are prioritised to ensure the wellbeing of staff is at the centre.

Working for the Crisis Resolution Team means that no two days are the same. The service we provide is critical to those in a mental health crisis and helps enable specialist support from the onset.

• You will answer calls from individuals or their family members via our dedicated urgent mental health helpline, providing support, advice and signposting to those experiencing a mental health or emotional crisis.
• You will answer calls from a wide range of professionals via our dedicated professional referral line, helping ensure people get the right support as soon as they need it.
• You will have the opportunity to support the clinical team members in conducting mental health assessments or providing bespoke crisis support to individuals, both over the phone and face-to-face.
• You will provide support to individuals who are detained under section 136 and being cared for in our designated place of safety.

About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

Qualifications

• Essential: Relevant Level 3 qualification (e.g., A-level, NVQ3) in Health or Social Care or equivalent qualification or experience, or relevant Level 2 qualification (e.g., GCSE, NVQ2) in care or equivalent qualification or experience and will be expected to undertake the relevant level 3 qualification on appointment to post
• Essential: Ability and commitment to complete the Care Certificate standards within 12 weeks of starting the role

Experience

• Essential: Manual handling of patients
• Essential: Experience of working in a health or social care related environment
• Essential: Experience of working with patients/service users with mental health needs
• Desirable: Experience of working in acute mental health settings including urgent care settings
• Desirable: Experience of supporting patients/services users over the phone

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Closing date: 08 November 2026
Salary: £25,760 to £27,476 a year per annum pro rata for part time
Contract: Permanent
Working pattern: Full-time, Part-time, Flexible working
Location: Elgar Unit, Newtown Road, Worcester, WR5 1JG

Contact: Megan Farrant, Clinical Lead, megan.farrant1@nhs.net, 08081969127

We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.