Receptionist

Job Title: Receptionist Location: Slade House, Oxford, OX3 7JH Hours: 37.5 hours per week Monday – Friday 9.00am – 5.00pm Trust: Oxford Health NHS Foundation Trust Role type: Temporary for 3 months with possibility of extension Job Purpose: To provide cover for a comprehensive reception function as part of a frontline team to deliver high quality service. The post holder will liaise extensively with patients, staff and other health professionals. Duties & responsibilities * As the first point of contact you will need to consider a wide range of information to ensure each patient’s needs are progressed or referred on. This includes initial handling of complaints. * Obtain and relay information from carers/relatives to relevant clinician. * Receive calls courteously: Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers. * Ensure all documentation is completed, where appropriate. * Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols. * Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff info...