Support Workers

Job Description

Role: Senior Support Worker - Complex Care\n
\n Location: Midlands\n
\n Hours: Full Time\n
\n Salary: Competitive Salary + Overtime Available\n
\n What will you be doing?\n

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• Providing high-quality, person-centred support to young people with complex care needs within community-based residential settings.
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• Supporting teenagers and young adults living in single occupancy placements with staffing ratios ranging from 2:1 to 4:1.
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• Promoting independence, wellbeing, positive outcomes and life skills development.
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• Building and maintaining positive relationships with young people, families and external professionals.
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• Following and implementing support plans, risk assessments and positive behaviour support strategies.
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• Supporting young people through challenging situations and periods of crisis using de-escalation techniques.
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• Carrying out approved physical intervention practices where necessary and appropriate.
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• Maintaining accurate records, incident reports and daily documentation.
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• Acting as a positive role model and supporting less experienced team members.
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• Attending handovers, team meetings and training to ensure best practice is maintained.
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Experience/qualifications required:\n

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• Previous experience supporting young people or adults with complex care needs.
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• Experience working with behaviours that challenge, emotional and behavioural difficulties, autism, learning disabilities and/or mental health needs.
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• Strong understanding of safeguarding procedures and person-centred care practices.
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• Experience using de-escalation and behaviour management techniques.
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• Ability to remain calm, resilient and professional in high-pressure situations.
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• Excellent communication, organisational and report-writing skills.
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• Flexibility to work shifts, weekends and sleep-ins as required.
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• NVQ/QCF Level 3 in Health & Social Care (or equivalent) desirable.
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• Physical Intervention, PMVA or MAPA training desirable.
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• Full UK Driving Licence desirable.
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Benefits\n

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• Competitive salary package.
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• Enhanced overtime opportunities available.
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• Comprehensive induction programme and ongoing training.
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• Clear career progression opportunities within a growing organisation.
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• Supportive and experienced management team.
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• Employee wellbeing initiatives and support services.
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• Company pension scheme.
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• Generous annual leave entitlement.
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• Opportunity to make a genuine difference to the lives of vulnerable young people.
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• Work within a specialist complex care service with excellent professional development opportunities.
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