IT Support

About Us

Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.

From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.

The Role

Based at our Middlewich warehouse, the IT Support Technician will provide hands-on 1st and 2nd line IT support, ensuring the smooth running of warehouse systems, technology and day-to-day operations. The role will support Mintsoft WMS, AutoStore automation, site infrastructure and end-user devices, while managing service desk requests, IT assets and user access. Working closely with warehouse operations and the wider IT team, you will help maintain secure, reliable systems and deliver ongoing IT improvements, particularly during busy peak periods.

Key Responsibilities

• Provide 1st and 2nd line IT support for Mintsoft WMS, warehouse peripherals and end-user devices.

• Support with AutoStore super, carrying out robot recovery and system restarts in line with SOPs.

• Support site networks, CCTV, door access and network monitoring activities.

• Manage Freshservice tickets, meet SLAs, escalate P1 incidents and maintain knowledge base articles and SOPs.

• Manage joiner, mover and leaver processes, including agency staff, and resolve provisioning issues across Zelt and Entra ID.

• Maintain the IT asset register, deploy devices through Intune and Jamf, and manage procurement, lifecycle and disposal.

• Support device patching, Cyber Essentials compliance, group IT projects and warehouse improvements.

About You

• Experienced in 1st and 2nd line IT support, ideally within a warehouse, distribution or fast-paced operational environment.

• Confident troubleshooting hardware, software, network connectivity and end-user issues.

• Familiar with Microsoft Entra ID, Intune, Jamf and IT service management systems.

• Organised and proactive, with the ability to prioritise incidents and work to agreed SLAs.

• A strong communicator who takes ownership of issues and delivers a customer-focused service.

• Able to work collaboratively with site operations and central IT teams, including providing additional support during peak periods.

• Knowledge of WMS platforms, AutoStore, network infrastructure and Cyber Essentials would be an advantage.

What's on offer?

• Annual bonus scheme

• Bi-Annual Dress Allowance

• 25 days of annual leave (plus bank holidays)

• Extra day off for your birthday

• Flexible working hours around core hours of 10-4

• Early Finish Fridays

• Cycle to work scheme

• 40% staff discount across Club L and Lavish Alice products

• Healthcare Cashplan

• Free onsite gym

• Enhanced pension contribution

• Enhanced maternity and sick pay

• Free snacks, drinks & treats

• Social events