User experience administration support

Job overview

We're looking for an efficient, friendly, and approachable administration assistant to join our user insights and experience design team. This is an exciting opportunity to play a key role in supporting the management of our user feedback systems and processes. This includes the NHS Friends and Family Test survey.

In this role, you will provide essential administrative support to ensure the smooth running of the team’s activities. You will contribute to improving how we collect and respond to patient feedback across all our locations, helping to enhance patient satisfaction and overall experience. You will also help us to support patients to give their feedback, ensuring we collect from as many people as possible. Strong communication is at the heart of everything we do, and you will be part of a team that is dedicated to ensuring patient voices are heard and acted upon.

Previous applicants need not apply

Main duties of the job

• To liaise with participating wards/department who collect patient experience data and ensure that the data collected in each area is correctly mapped to the area.
• To visit wards and departments on a regular basis to resolve simple technical issues and upload data as required.
• To enter paper surveys onto the patient feedback database system.
• To ensure that all data is accurately entered and accounted for within definitive timescales to meet required reporting deadlines.
• To check and audit paper surveys on a monthly basis.
• To greet patients/clients and visitors in a polite and respectful manner that promotes their sense of dignity at all times.
• To provide staff with a helpful and courteous support service and aim to resolve the problems in a timely manner.
• To have active input in the review of work instructions/protocols for the
  department.
• Provide cover for colleagues as appropriate.
• Comply with written standard operating procedures and work practices.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• GCSE level including English & Maths or equivalent

Desirable criteria

• NVQ Level 2 in Business Administration

Experience

Essential criteria

• Experience working with the public in a customer orientated environment

Desirable criteria

• Previous experience of working in Healthcare Environment

Skills/Knowledge/ Abilities

Essential criteria

• Computer literate
• Able to write English to the appropriate standard necessary to fulfil the job requirements

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Application numbers

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.