Duty Manager - Nottingham, Nottinghamshire

Duty Manager - Nottingham, Nottinghamshire

Help lead a safe, welcoming and inclusive community facility at the heart of The Meadows.

SALARY: £25,000 - £28,500

HOURS: 40 hours per week

LOCATION: The Portland Centre

REPORTS TO: Community Leisure Manager

Notts County Foundation is the independent charitable arm of Notts County FC. For over 30 years, our team has used football, sport and physical activity to make a real difference within local communities.

This exciting role sits at the operational heart of The Portland Centre, helping ensure that every shift is safe, well organised, customer-focused and responsive to the community it serves.

The Portland Centre holds centre stage in our new strategy ‘Transforming Communities the Notts County Way 2026-2028’ and as such the Duty Manager role is more than one for a traditional Leisure Centre. Along with colleagues, you will drive community engagement activities, involving communities that are amongst the most marginalised in society.

Our developing offer builds on the work of our award-winning coaches that deliver impactful programmes including; Cancer and Rehabilitation, Healthy Hearts, Premier League Kicks, Holiday Clubs, Walk & Talk, Youth Employability and our Alternative Provision.

During the life of this strategy, we will provide a food pantry, well-being spaces, social clubs and a social prescribing approach that signposts people to services within the building and to trusted local community partners; an eco-system that will provide wrap around support to those in need.

As Duty Manager, you will oversee and manage the day-to-day operations of The Portland Centre, a historic building at the heart of the local community.

You will ensure employee productivity, monitor the efficiency of operational processes and help create a positive working environment. You will maintain high standards of customer service, cleanliness, safety and supervision for customers, visitors, contractors and staff.

Key Accountabilities & Responsibilities

• Act as Duty Manager on set shifts, supervising staff and daily operations to ensure excellent health and safety, cleanliness and customer service.
• Ensure the building is open and ready for use or locked up securely.
• Manage shift operations, including staff allocation, timely setup of bookings and completion of cleaning tasks.
• Perform routine checks and consistently follow health and safety procedures and emergency procedures.
• Act as the primary point of contact for customers, contractors, visitors and staff, handling enquiries, comments, complaints and general communication.
• Resolve operational problems associated with the day-to-day running of the team and facilities.
• Ensure security of all monies, completing banking accurately and adhering to financial regulations.
• Provide cover for reception, lifeguarding, setups and cleaning duties as required.

Person Specification

Essential

• Current and maintained Pool Plant Operators Qualification.
• Current and maintained First Aid at Work certificate.
• Current and maintained National Pool Lifeguard Qualification.
• Minimum 1 year experience in Leisure Management.
• Good level of competence using IT and databases, including Microsoft Office.
• Passion for the industry demonstrated through continuous professional development.
• Strong organisation skills and ability to prioritise, multi-task and manage own workload.
• High level of self-drive and ability to motivate others.
• Work well as part of a team and independently, exercising initiative.
• Adaptable and flexible to a changing environment.
• Rotating shift pattern including early mornings, evenings and weekends.
• Subject to advance DBS check before starting.

Desirable

• Exercise Class Qualification
• Level 2 Gym Qualification
• Experience operating Legend or comparable leisure management software.
• Community engagement and development

Our Package Includes

• 20 days of holiday plus 8 public holidays and extra days off during the Christmas period.
• 3% employer pension contribution upon successful completion of probation.
• Free Gym and Swim membership at The Portland Centre for you and a family member/friend.
• Investment in personal growth, learning and development opportunities.

Equality, Diversity & Inclusion

We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, including age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity, marriage and civil partnership.

Safeguarding

Notts County Foundation operates a child-centred approach to safeguarding. Where concerns about the welfare of a child or adult at risk exist, staff will always actin their best interests. The Foundation accepts its responsibility for the wellbeing and safety of all children and adults at risk engaged in Foundation activities.