Outpatients Administrator FTC

Description

Spire Healthcare are recruiting full time Patient Contact Centre Advisor within their office in St Mellons Cardiff. These is a full time fixed term contract for up to 6 months with a possible view to be extended/made permanent at a later date

Please note - Induction training will be held for 2 weeks (9am to 5pm) following this shifts will vary between the hours of 8am to 6pm Monday to Friday with occasional Saturday shifts.

As a Patient Contact Centre Advisor you will be responsible to ensure the provision and maintenance of an efficient patient customer service experience within the centre.

Duties and Responsibilities:

• Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
• Manage the telephone lines in an effective and timely manner
• Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments clinic changes and cancellations)
• Manage and process patient referral letters and any associated documentation confirming details with patients/consultants and secretaries as appropriate
• Process patient appointment letters and any associated documentation confirming details with patients/consultants and secretaries as appropriate
• Respond to enquiries from patients members of the public and consultants in a timely courteous and efficient manner either by telephone or letter

Who are we looking for:

• Demonstrable literacy and numeracy skills
• Track record of successful delivery in a similar role in an office and / or customer service environment
• Experience of handling high call volumes in a fast paced environment
• High level of PC literacy and experience of using multiple systems and programmes
• Excellent interpersonal and communication skills
• The ability to work effectively as part of a team
• Able to work under pressure and to tight deadlines with good organisational skills

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays - pro rata
• Employer and employee contributory pension with flexible retirement options
• Spire for you reward platform - discount and cashback for over 1000 retailers
• Free Car park
• Free DBS
• Private medical insurance
• Life assurance

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees well-being through work life balance on-going development support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom running 38 hospitals and over 50 clinics across England Wales and Scotland. It provides diagnostics inpatient day case and outpatient care operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health musculoskeletal and dermatological services

For us its more than just treating patients; its about looking after people.

Closing date: In order to streamline our recruitment process we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Required Experience:

Contract

Employment Type : Full-Time
Experience: years
Vacancy: 1