Head of Operations - Cancer and Outpatient Services

Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.

Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation

Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.

As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.

Job overview

Working Full time: 37.5 hours per week

This is a key strategic and operational role leading the Trust’s Corporate Cancer and Outpatient Services. The post holder will provide visible leadership and ensure the delivery of agreed objectives and plans.
The Head of Operations for Cancer and Outpatient Services will work in partnership with Divisional teams to achieve all relevant local and national Cancer Wait Times (CWT) and standards relevant to Outpatients working within the Trust’s governance, safety, quality, performance and risk framework and the current regulatory framework.
The post holder will be expected to contribute to and lead the formulation, implementation and evaluation of a wide range of initiatives related to cancer and outpatient services and effective tumour site/sub-speciality specific processes. They will ensure that polices and processes associated with all access standards meet the needs of patients/carers.
The role is a key member of the Trust’s leadership team and will work closely with clinical and operational colleagues to support the delivery of our strategic and operational CWT/outpatient objectives.

Main duties of the job

Provide visible proactive leadership to corporate cancer and outpatient services, acting as the key lead for issues, challenges and escalation.
- Working collaboratively with the Divisional teams to provide assurance that robust systems for CWT/outpatients and processes are in place and that quality patient led services are delivered consistently.
- In collaboration with the Chief Operating Officer (COO), Deputy COO and Divisional teams the postholder will ensure Trust wide cancer priorities are identified and delivered on with robust plans in place for CWT and outpatients.
- To ensure that operational performance is effectively managed across the Trust in relation to all CWT and outpatients, improvement in patient pathways and all elements of operational improvement.

Working for our organisation

The Trust’s services are provided from three locations:

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