Service Delivery Manager - Respiratory Medicine

Job overview

The Service Delivery Manager provides operational leadership across Respiratory and Sleep Medicine services, ensuring safe, effective and patient-centred care. Working with clinical and corporate teams, the post holder will oversee day-to-day service delivery, performance, workforce and resources across inpatient, outpatient, diagnostic and community pathways.

The role will drive operational performance against RTT, diagnostics, cancer and DM01 standards, supporting service recovery, pathway improvement and transformation. Using data and performance intelligence, the post holder will identify risks, implement improvements and enhance patient access and outcomes.

The post holder will contribute to business planning, financial management, governance and quality improvement, acting as a key link between clinical, operational and corporate teams to deliver sustainable improvements in performance, efficiency and patient experience.

Main duties of the job

• Lead the day-to-day operational management of Respiratory and Sleep Medicine services.
• Monitor and improve performance against RTT, diagnostics, cancer, and other key access targets.
• Work with clinical and multidisciplinary teams to deliver safe, effective, and patient-centred care.
• Lead service improvement, pathway redesign, and transformation projects.
• Manage service capacity, workforce planning, and resource utilisation.
• Support budget management and identification of efficiency opportunities.
• Produce performance reports, business cases, and operational updates.
• Investigate and manage risks, incidents, complaints, and governance actions.
• Build strong relationships with clinicians, managers, corporate teams, and external partners.
• Contribute to the strategic development and future sustainability of Respiratory and Sleep Medicine services.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person specification

Education/Qualifications

Essential criteria

• Educated to degree level or equivalent
• Evidence of significant personal development through formal courses and/or experience.

Desirable criteria

• Post graduate education or equivalent experience in an area relevant to service improvement
• Prince 2 or other Project Management qualification

Experience

Essential criteria

• Relevant NHS operational management experience
• Knowledge of service improvement tools and techniques.
• Proven success in delivering change and performance with and through your management and clinical teams.
• Experience of budget and staff management.

Desirable criteria

• Project Management experience

Skills

Essential criteria

• Able to build positive relationships with clinicians, managers, colleagues and key stakeholders
• High standard of written communication skills
• IT Skills: Word, Powerpoint, Excel and Visio

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges