General Manager - Northampton

General Manager - Northampton

£40,000 per year & bonus (up to £5,000 per annum)

Padel Social House in Northampton is looking for a General Manager to deliver commercial success by overseeing the operations of the facility and by leading a dynamic team of 10 people.

About Padel Social House:

We are a state-of-the-art Padel club, housed in a spacious 44,787 square foot modern warehouse designed for the ultimate indoor Padel experience. We have 12 world-class Super Panoramic indoor courts, a warm up zone, saunas and a recovery ice bath, a social café and restaurant, a family zone with family activities, a private function room and a club shop stocked with leading brands.

We have a team of Padel Coaches who deliver a comprehensive coaching programme as well as private lessons.

We are The Home of Midlands Padel.

The Role:

We are seeking a dynamic, friendly, sociable and experienced General Manager to lead our very first club in Northants which opened in April 2026 as a 12 Court, 45,000 sq ft facility.

Responsible for overseeing and managing all non Padel activity operations especially food and drink services closely with senior management. This broad, dynamic role involves ensuring the smooth running of the club and delivering exceptional experiences for all visitors to the facility of the world’s fastest growing sport!

Responsibilities:

Management, Team Leadership and Performance Monitoring -

• Provide constant strategic direction and vision for the club with a continuous improvement mindset in tandem with Management, demonstrating the goals and objectives aligned with the overall company mission and values.
• Lead, motivate, and develop a high-performing small team, fostering a fun, positive and collaborative social working environment.
• Oversee daily operations, ensuring efficient and cost-effective management of all areas of the facility including coaching, rentals, events, food & beverage, car park and retail.
• Ensure KPI targets are hit and reviewed on a regular basis with the entire team. Provide recommendations to further develop a better guest experience within the facility.

Health and Safety -

• Take ownership of all health and safety matters within the facility.
• Ensure all risk assessments are up to date and specific to the site.
• Follow up all accidents/incidents and near misses within 48hrs and update risk assessments, policies and procedures. Adhere to any changes from the health and safety executive.
• Use safety system to manage all relevant tasks, risk assessments, reviews, policies and procedures.

Financial Management -

• Manage the monthly operating budget closely with management, monitoring financial performance and implementing strategic and tactical ideas to achieve the financial targets.
• Oversee the inventory management liaising closely with all suppliers and partners of the Club including Club Shop, Café and Racket rentals.
• Ensure compliance with all relevant legal, financial and regulatory requirements.

Guest Experience -

• Develop and implement strategies to attract and retain players, fostering a strong sense of belonging, community and loyalty.
• Oversee the end-to-end player experience, ensuring a positive and welcoming experience for all players and guests.
• Manage and resolve player concerns and complaints in a professional and timely manner with an honest and transparent mindset.

Food and Beverage & Club Shop offering -

• Oversee the food & beverage and Club Shop operations, ensuring local, sustainable, high-quality products and services are available to all players and guests. Deliver a friendly and compelling customer experience that encourages a authentic social experience that leads to a growing pre and post-match spending.
• Develop and manage menus, pricing strategies, and inventory management for the food and beverage program on the chosen POS system.
• Manage the selection and purchasing of merchandise for the Club shop using local and sustainable suppliers.

Sales & Marketing -

• Input into the Marketing direction and delivery particularly across the social and wider comms channels by working closely with the part-time marketing function.

Who We Are Looking For:

Essential -

• Minimum 5 years of experience in a leadership role within the sports/leisure or similar industry.
• Proven experience in managing a multi-departmental group of people.
• Natural passion for sports and a strong understanding of delivering dynamic guest needs and expectations.
• Strong financial and commercial management skills, including budgeting, forecasting, promotions and cost control.
• Excellent communication, interpersonal and conflict-resolution skills.
• Strong organisational skills with a high attention to detail including managing a dynamic Rota.
• Managing 5+ suppliers including activation requests at our large community event.
• Customer-obsessed with an ongoing continuous improvement mindset to achieve and spread excellence day in day out.
• Possess a natural desire of continuous improvement to improve all aspects of the facility.
• Experience in attracting new leisure guests across a wide demographic range and also retaining existing customers.
• Experience in the food and beverage/hospitality or Retail sectors.
• Ability to use their initiative on decision-making to ensure an agile, responsive working and to promote a social, warm and welcoming premium Padel culture.

Desirable -

• Experience of working with Revolut POS and Playtomic.
• Full Driving license.
• First Aid trained/qualification.
• IOSH - Health and Safety.
• Health and Safety qualification.
• Relevant professional qualification.
• Access/contacts to qualified Padel coaches and wider industry.

What We Offer:

• 28 days holidays (equivalent of 5.6 weeks of holiday).
• 50% Friends and Family Club discount.
• Sponsor perks including 9% BYD vehicle discounts, discounted CoffeeB products and discounted trips to Barcelona.
• Opportunity to work in a fun, fulfilling, dynamic and high-growth racket industry within a start-up environment.
• Be part of a passionate and supportive friendly working culture.
• Make a positive impact on the lives of players by further building a culture of health, fitness and positive wellbeing.
• Career development opportunities in-line with the growth of the business.
• Free on-site parking.
• 16 weeks full maternity pay and 6 weeks full paternity pay.
• Child-friendly working environment and culture.

If this sounds like a great opportunity for you, please apply now!