Customer Support Advisor - ML4 3PR
Kwik Fit • Bellshill, UK
1 day ago
Job type
- Full-time
Job description
Work with us
The role itself entails authorising tyre requests made by our Kwik-Fit centres and third party providers for our fleet customers. We will provide you with extensive training, helping you to gain the knowledge needed for this role.
Additional Information
- Full time contract available - 40 hours over 5 days
- Monday to Friday between 8.30am and 6pm.
- Saturdays 1 in 4 - day off mid week
- Training will be completed onsite, side by side
- Hybrid working once training has been successfully completed
The Day to Day
No two days are the same at Kwik Fit -
- Achieving key maximum performance results measured on telephone statistics, speed and accuracy.
- Maintain high levels of customer awareness and flexibility.
- Report areas of improvement or concern to line manager.
- Work as a conscientious team member
- Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times
- Adhere to brand and part fitment within defined parameters.
Who we're looking for
Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community. Striking that balance as a Contact Centre Agent requires a special skill set including:
- Proven track record of good customer relations, call centre experience and or Fast fit industr...