Senior Technical Support Engineer TLNT1_NI

Enso Recruitmentare delighted to be partnering with an internationally operating technology business with a significant presence across global markets. They are now on the lookout for a Senior Technical Support Engineer to join their Belfast team and play a key role in delivering exceptional end user support across a fast-paced, high-stakes environment. The Opportunity This is a senior, hands-on technical support role where no two days are the same. Youll act as a key escalation point for high-complexity incidents, lead by example in onsite delivery, and contribute to continuous improvement across end user services. Its a role that demands strong technical judgement, composure under pressure, and a genuine commitment to service excellence. Key Responsibilities Lead advanced troubleshooting of complex software, hardware, market data, telephony, and system issues, ensuring timely resolution of priority incidents Act as the senior escalation point within the support function, driving adherence to major incident processes and ensuring critical issues receive immediate and appropriate action Deliver confident, professional interactions with end users at all levels, including trading floor environments Work closely with cross-functional IT teams to resolve complex challenges and improve support workflows Mentor and support junior team members, promoting knowledge sharing and consistent service standards Lead diagnostic activities for hardware failures and provide expert guidance on maintenance and preventative actions Ensure all incidents and updates are fully and accurately captured in ServiceNow, taking ownership of assigned tickets from start to resolution About You A strong background in technical desktop support, with experience working in demanding, fast-moving environments Confident working with SCCM, Active Directory, Windows 10/11, macOS, and Office 365 Hands-on experience with market data platforms such as Bloomberg, LSEG, or ICE Comfortable supporting AV and collaboration tools including Cisco, Webex, and MS Teams Familiarity with MFA solutions such as Okta and a solid grasp of networking fundamentals including TCP/IP and DNS Experience working within ITSM frameworks and using tools such as ServiceNow A natural problem solver who stays calm under pressure and can manage competing priorities without dropping the ball A strong communicator who takes pride in delivering a great experience for end users at every level Benefits Salary: Up to £50k On-site working Discretionary bonus Pension Private healthcare Ongoing learning and support To find out more about this opportunity, submit your CV, or reach out to a member of the Enso Recruitment team today! Skills: ServiceNow Active Directory Office 365 Cisco ITSM

TLNT1_NI