Programme Manager

Are you:

· Looking for a Tadcaster-based Full Time, Permanent, (35 hours p/w), hybrid role where you can help shape meaningful business transformation?

· An experienced Programme Manager who enjoys bringing business, operational and technical teams together to turn complex change into successful outcomes?

· Ready to help us 'Keep Britain Pouring'? Innserve is the UK's largest independent provider of technical services support to the drinks dispense industry. We supply, install, maintain and service drinks dispense equipment for more than 90,000 licensed and non-licensed premises, with a commitment to customer service and technical excellence. At Innserve, we are One Big Team.

Working at Innserve, you'll enjoy:

· Competitive Salary, negotiable on experience within a range.

· Hybrid working: After induction or qualifying period.

· Generous holiday allowance: 23 days holiday plus 8 bank holidays.

· Free refreshments: Complimentary on-tap soft drinks and premium hot drinks.

· Amazing core benefits: Life assurance, holiday trading options, retail discounts and an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services, including an extra "Celebration Day" off every full calendar year that you work for us.

• Your benefits, your way: But that's not all! Each year, you'll receive a "Flex Pot," to purchase additional personalised benefits. Whether it's extra life assurance, critical illness cover, private medical, health cash plan, a gym plan, increased pension contributions, bespoke financial advice/planning, dental or travel insurance, you can choose what fits your needs.

Some benefits may cover you past state pension age and you can choose to cover your spouse, partner or family too!

Your typical day as a Programme Manager:

Reporting to the Head of IT & Risk within Business Transformation & IT, you'll establish, coordinate and oversee complex, cross-functional business change programmes. You'll initially focus on a significant business transformation programme while supporting Innserve's wider transformation portfolio. Working with business owners, Business Analysts, subject-matter experts, IT teams, suppliers and delivery partners, you'll create the plans, accountability and coordination that enable the right people to deliver-not undertake every element yourself. There are no direct reports initially.

Also within the role:

· Define and plan: Turn priorities and requirements into proposals, clear objectives, scope, outcomes and success measures. Maintain an integrated roadmap with realistic schedules, milestones, critical paths, resources, dependencies and decision points.

· Govern and control: Establish proportionate governance, clear responsibilities, coordinate programme boards and reviews, report progress and manage scope, change, decisions and corrective action against agreed outcomes, milestones and budgets

· Coordinate delivery: Bring business, operational, technical and supplier workstreams together across analysis, process and solution design, option selection, development, configuration, data, testing, implementation and early-life support. Resolve dependencies and resource conflicts, uphold quality standards and keep ownership with the appropriate leads.

· Prepare the business for change: Coordinate training, engagement and communication, address people, process, policy, data and organisational impacts, assess readiness and arrange acceptance, handover and transition into business as usual.

· Anticipate risks: Maintain risks, issues, assumptions and dependencies with clear owners, actions and review dates. Challenge mitigations, identify cross-workstream risks, escalate significant issues with impact assessments and recommendations, and maintain contingency and recovery plans.

• Improve how we deliver: Keep clear documentation and records of requirements, plans, designs, decisions and approvals. Capture lessons and improve standards, templates and programme and project management practices across Innserve.

You'll already have:

Essential skills/experience:

• Significant experience managing complex, cross-functional programmes or large-scale business change projects, coordinating business, operational and technical teams.
• The ability to translate strategic priorities and broad requirements into structured programmes, connected workstreams and integrated plans, managing dependencies and competing priorities.
• Strong programme and project planning, governance, reporting and financial management skills, alongside risk, issue, change and dependency management.
• Experience facilitating workshops with senior stakeholders and subject-matter experts, and establishing or improving programme and project management standards.
• A strong understanding of the full change lifecycle, from analysis and design through implementation, adoption and transition into business as usual.
• Experience establishing accountability in a matrix-management environment and working with third-party suppliers and delivery partners.
• A practical, collaborative leadership style, with the confidence to challenge constructively, make sound judgements, bring clarity to uncertainty and hold others accountable without direct line-management authority.
• Experience of programmes involving process redesign, system implementation, data, integration or automation.
• A degree-level qualification, a relevant professional qualification or equivalent experience in similar roles.

Desirable:

• Experience delivering operational transformation in a service-led organisation, ideally within field service, scheduling, resource planning or high volume customer service operations.
• Experience coordinating testing, training, communications, operational readiness and implementation.
• Experience identifying, measuring and realising benefits, developing business cases and assessing delivery options.
• Experience of contract negotiation, commercial management or supplier performance management.
• Experience working with both Agile and Waterfall delivery approaches.
• A recognised programme or project management qualification, such as MSP, PRINCE2, APM, PMP or equivalent. Change management, business analysis or Agile delivery qualifications would also be advantageous.

At Innserve, we are One Big Team. Interested in joining us?