The
Restaurant Technology Sr. Engineer provides engineering, configuration and
operational support for restaurant technology platforms across UK & Europe.
Working
as part of the international technology team, the role is responsible for
complex technical work- configuring, maintaining and supporting Point of Sale
(POS), self-service Kiosks, Kitchen Display Systems (KDS), Menus, Pricing and
other restaurant technologies used across the business.
The role works closely with US based technology
teams, restaurant operations, external vendors and managed service partners to
implement technology changes, resolve technical issues and support the
successful delivery of restaurant technology initiatives.
Responsibilities:
- Configure, maintain, and
optimize restaurant technology platforms, including POS, KDS, kiosks, and
related applications, ensuring reliable operation and accurate configuration
across markets
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- Lead the build and deployment
of restaurant technology changes, including menus, pricing, promotions, and
system configurations, conducting testing and validation activities to ensure
successful production releases
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- Support restaurant technology
initiatives and business operations, including new restaurant openings,
remodels, and time-sensitive marketing campaigns, while maintaining technical
documentation and configuration records
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- Provide advanced technical
support and troubleshooting for restaurant technology platforms, resolving
configuration, integration, and operational issues across supported systems
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- Serve as a subject matter
expert and primary escalation point for Help Desk teams, managing complex
incidents, providing technical guidance, and escalating issues as appropriate
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- Partner with internal teams and
technology vendors to investigate and resolve technical issues, while
supporting business-critical events, restaurant openings, and technology
deployments
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- Collaborate with technology
vendors and managed service providers resolve technical issues, perform root
cause analysis, and implement sustainable solutions across restaurant
technology platforms
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- Support the successful
implementation of restaurant technology changes through testing, change
management, and deployment activities across international markets
Qualifications:
- 3-5
years of progressive experience engineering and supporting retail,
hospitality or QSR technology, including hands on experience with POS, menu,
pricing and promotional configurations
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- Experience
working with third-party technology vendors, managed service providers, and
cross-functional technical teams.
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- Strong
analytical, problem-solving, and technical documentation skills, with the
ability to translate business needs into practical technical solutions.
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- Ability
to independently manage multiple priorities and business-critical
deliverables in a fast-paced operational environment.
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- Experience
supporting Kitchen Display Systems (KDS) and self-service kiosks
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- Experience
supporting digital ordering and delivery aggregation
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- Support
in franchise restaurant environments
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- Working
knowledge of APIs, system integrations, release management, monitoring, and
ITIL practices.
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