Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex

Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex About us Acker-Tech is a growing managed IT provider based in Harlow, supporting businesses across Essex, Hertfordshire and London. We’re a Microsoft partner with Cyber Essentials Plus, with a focus on preventing problems before they affect our clients. Joining us now means playing a real part in building the company, with plenty of room for personal and professional growth. Position summary This role is for someone with a genuine passion for technology who is curious, adaptable and keen to learn. If you’ve built a PC, set up a home lab, or you’re the one your family calls when the Wi-Fi drops, that’s a good start. You’ll work alongside our engineers on real client issues from the start, including visits to client sites. We’re committed to your development. Key responsibilities Log, work and update support tickets by phone, email and remote session Troubleshoot everyday hardware, software, printer and Microsoft 365 issues Set up laptops, phones and new starter accounts Handle password resets plus mailbox and Teams access requests Escalate complex issues to senior engineers with clear notes Join engineers on client site visits, office moves and device rollouts Document fixes so the whole team can use themWhat we’re looking for A genuine interest in IT, whether through study, a home lab, a first job or helping frie...