Patient Pathway Co-ordinator

Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.

Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation

Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.

As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.

Job overview

Working Full time: 37.5 hours per week

We are seeking a motivated and detail-oriented individual to join the Cardiorespiratory (CRV) team on a fixed-term 12-month basis. The successful post-holder will play a key role in supporting the validation and management of waiting list data, ensuring the accuracy and integrity of patient pathway information as part of a major digital transformation programme. Working closely with operational, clinical and IM&T colleagues, the post-holder will identify and resolve data quality issues, undertake validation of patient tracking lists, and help ensure patients progress safely and efficiently through their care pathways. The role will also support the monitoring of performance against national waiting time standards, contributing to the delivery of high-quality patient care and the successful implementation of the Trust's Electronic Patient Record (EPR) programme.

Main duties of the job

1. To understand 18 week referral to treatment (RTT) rules and other related service targets and use them to manage all elective pathways.

2. To validate waiting lists and track patients progress, using the EPR+ system to agreed 18 week national rules and Access Policy.

3. To ensure that the progress of the patient through the pathway is proactively managed from the point of referral to discharge.

4. To ensure any concerns relating to treatment schedules and potential breaches are communicated to the relevant staff in order to be resolved.

5. To ensure that accuracy of data on EPR+ is maintained and follow up any issues arising from user or system errors.

6. To identify and resolve identified data quality issues on the EPR+ system using agreed correction methods and complex fixes.

7. To ensure validation and pathway tracking SOPs are developed, updated and followed.

8. To take responsibility for the validating of outpatient clinic outcomes and ensure correct clock stops are entered for outpatients and inpatient pathways.

9. Ensure that all Trust, Directorate and Departmental policies / procedures are adhered to.

10. Any other duties, commensurate with grade, as deemed necessary.

Working for our organisation

The Trust’s services are provided from three locations:

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