Casual Front Office Agent

Job Title: Casual Front OfficeAgent
Department: Front Office
Contract: Casual
Pay: £ per hour
Location: Tŷ Hotel Newport, NP18 2LX
Reference: req6862

Join the Team at Tŷ Hotel Newport
Are you friendly, approachable and passionate about delivering great customer service?
We're looking for a Casual Front Office Agent to join our team at Tŷ Hotel Newport. As the first point of contact for our guests, you'll play an important part in creating a warm welcome and ensuring every stay gets off to the best possible start.
Whether you're checking guests in, answering questions or helping solve a problem, you'll be someone our guests can rely on. In return, you'll join a supportive team within one of South Wales' leading hospitality businesses.

What We're Looking For
We're keen to hear from people who:
Have a friendly, professional and positive approach
Enjoy meeting and helping people
Are confident communicating with guests and colleagues
Can remain calm and organised in a busy environment
Have strong attention to detail
Are flexible and able to work a variety of shifts, including weekends and evenings
Previous hotel or customer service experience would be an advantage, but a great attitude is just as important

What You'll Be Doing
Welcoming guests and creating a positive first impression
Managing guest check-ins and check-outs efficiently and professionally
Responding to guest enquiries both in person and over the phone
Providing information about the hotel and local area
Handling guest requests and resolving issues wherever possible
Working closely with other departments to ensure a seamless guest experience
Supporting the team to deliver exceptional customer service at all times

Why Tŷ Hotel Newport?
At Tŷ Hotel Newport, people are at the heart of everything we do. We're proud of the friendly and supportive culture we've created, where colleagues work together to deliver memorable experiences for our guests.
As part of The Celtic Collection, you'll have the opportunity to develop your hospitality skills, build valuable experience and be part of a team that genuinely cares about delivering outstanding service.

Recruitment Information
In the event we receive a high volume of applications, we reserve the right to close this vacancy early.
All applicants must have the right to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process in line with current UK Visas and Immigration regulations.
The Celtic Collection is an equal opportunities employer and welcomes applications from all backgrounds.