Concierge Supervisor

Job Title - Concierge Supervisor
Department – Concierge
Contract Type – Full Time, Permanent
Rate of Pay – £ per hour
Hours – 40 Hours per Week
Location – Celtic Manor Resort, Newport

Overview
We are looking for a passionate and service-focused Concierge Supervisor to join the team at the Celtic Manor Resort.
In this role, you will lead the Concierge team during your shift, ensuring exceptional service standards are maintained at all times. As a key point of contact for our guests, you will help create memorable experiences from arrival through to departure, while supporting the Concierge Manager in the day-to-day operation of the department.

What We're Looking For
We're seeking an experienced hospitality professional who is passionate about delivering outstanding guest service and leading a team by example.
You'll have:
Previous supervisory experience within a quality hospitality environment
Strong people management and communication skills
A proactive, organised and professional approach
The confidence to handle guest enquiries and resolve issues effectively
A commitment to high service standards and team development
The ability to thrive in a fast-paced environment

What You'll Do
Lead the Concierge team and maintain exceptional service standards
Welcome guests and support them throughout their stay
Coordinate arrivals, departures, transportation and guest requests
Resolve guest enquiries and feedback effectively
Promote resort facilities and experiences
Support, coach and develop team members
Ensure a safe, professional and well-presented environment at all times

Be Recognised And Rewarded
As one of our Hospitality Heroes you will receive a host of Company benefits such as:
Access to career development training from day one
Discounts on food & beverage and hotel stays
Discounted leisure membership
Free GP virtual appointment service
24/7 wellbeing helpline
NEST pension scheme
Social Club
Staff appreciation events
Monthly and end-of-year awards

Grow With Us
As a Celtic Collection employee, you will be able to say:
I am equipped, trained, and supported to do the best job I can
I am proud to be part of The Celtic Collection and would recommend it to others
I work in an inclusive, friendly, positive and constructive environment
I am encouraged to learn, grow and develop and to try new things in my role
I am thanked and recognised for the work I do, and my views and ideas are valued
I am crystal clear about our ambition, and I can contribute to it every day

Recruitment Info
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.