Host - Westfield Studios (15 hours)

Salary: £12.96 per hour

As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours.

You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.

Key Responsibilities

• Provide excellent customer service to members and potential prospects in line with brand

values.

• Deliver exceptional club tours to potential prospects, based on their needs, providing up to

date information about the various products available and following up where appropriate.

• Ensure top level member experience through maintaining the cleanliness of member areas,

gym floor (regular walk arounds, clearing up weights etc) and vending machines.

• Stocking towel area, vending and protein shake machine.

• Proactively reporting maintenance or facilities improvements.

• Ensure any health and safety risks are minimised upon discovery/reporting and follow

correct procedures to rectify escalating where required.

• Ensure members and prospects details are correctly updated within relevant systems.

• Safely and securely open the club and close the club following specified checklists.

• Support with marketing campaigns, and member administration (Service Calls, member

support, payment & Debt support).

• This list is not exhaustive; you will be required from time to time to complete extra tasks

within your skillset to support business need

Skills, Knowledge and Experience

• Demonstrable ability to deliver excellent member service

• Demonstrable commercial mindset and customer orientated

• Background in commercial economics, sports education, hospitality or similar relevance

• Excellent communication and organisational skills

• Stress resilience, ability to handle different situations at once, prioritising skills.

• Ability to use initiative and work as a team

• Availibility for the minimum of 16 hours a week, for minum a year.

• Demonstrable attention to detail

• Ability to work flexibly for business needs, hours can range across weekends and evenings

• Ability to work across multiple clubs

• Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge

• Experience in the hospitality industry and/or fitness industry (desirable)

• Demonstrable commercial mindset

• Interest in the fitness industry

We offer

• Participation in development program (host, hospitality manager, club manager)

• 25 days holiday (based on full-time employment)

• Exchange of holidays

• Pension plan to support your future

• Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner

• Unlimited access to all our first-class clubs for you and a +1