Money Management Officer

Great with money advice and even better with people?

We're looking for two Money Management Officers, each working 24 hours per week, to provide practical, personalised support that helps our customers take control of their finances, maximise their income and sustain their tenancy.

Money worries can have a huge impact on someone's life. You'll work closely with customers to understand their individual circumstances, offering budgeting guidance, completing financial assessments and helping them access the benefits, grants and other support they may be entitled to.

Using a supportive coaching approach, you'll help each customer develop a realistic plan and build the confidence and skills to manage their money more effectively.

This is a varied, customer-focused role where you'll support people in their homes, in the community, over the phone and digitally, adapting your approach to suit their needs.

You'll be a confident and compassionate communicator who can build trust with customers, including those who may be experiencing difficult or sensitive circumstances. You'll take a calm, practical and non-judgemental approach, helping people explore their options and make informed decisions.

Your background in housing, benefits advice or financial services would be particularly useful. An IMA qualification is preferable but not a dealbreaker, and we'd also welcome a Level 3 CIH qualification.

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