Brand Ambassador Part Time FTC - Harrods - Hermès Parfums & Beauté

PRINCIPAL ACTIVITIES: * Welcome all customers warmly on the counter * Listen attentively to customers' requirements in order to recommend the most suitable products * Inspire customers to dream by introducing them to our products * Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers and encourage return visits * Demonstrate an excellent knowledge of the house's products and achieve additional sales alongside the product(s) initially chosen by the customer wherever possible. GENERAL DUTIES: * Maintain the counter to a high standard, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling) * Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department * Share your skills and expertise with other ambassadors, Hermès Beauty Experts and the wider Head Office team. Education and/or work experience : * At least two years' successful experience in a cosmetics sales post for a well-known quality house or retailer. Expertise : * You must demonstrate a keen interest in the world of beauty and fragrance and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup) * Fluent English, and additional languages would be advantageous Personal and environmental presentation: * Ensure close attention is paid to the cleanliness and tidiness of the sales space * Ensure you are always highly presentable * Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills * Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes * With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness * Enjoy a challenge and thrive in a sales environment * Possess a strong team spirit and share your experiences and expertise with enthusiasm * Have a good awareness of colour matching